Merchant Relations Executive, Banking & Financial Services

Aeon Credit Service; Johor Bahru; On-site; MYR 100,000 - 150,000; Full time

Job summary

A financial service provider is seeking a Merchant Service Executive in Johor Bahru to cultivate strong relationships with merchants, addressing complaints, and providing training on products. Candidates should possess at least a Diploma in Business Studies or Marketing and have their own transport. Fresh graduates are welcome to apply. This role aims to strengthen loyalty business partnerships through effective communication and market understanding.

Qualifications

• At least a Diploma in Business Studies/Administration/Management or Marketing.
• Possess own transport and willingness to travel.
• Fresh graduates are encouraged to apply.

Responsibilities

• Build and maintain relationships with merchants to foster loyalty.
• Handle merchant/customer complaints and feedback for operational improvement.
• Gather market information on competitors and customer behavior.
• Conduct training for merchants on products and services.
• Negotiate & follow up on complaints and feedback with merchants.

Skills

Relationship management

Customer service

Market analysis

Training delivery

Negotiation skills

Education

Diploma or higher in Business Studies or Marketing

Job description

A financial service provider is seeking a Merchant Service Executive in Johor Bahru to cultivate strong relationships with merchants, addressing complaints, and providing training on products. Candidates should possess at least a Diploma in Business Studies or Marketing and have their own transport. Fresh graduates are welcome to apply. This role aims to strengthen loyalty business partnerships through effective communication and market understanding.