Medical Affairs Executive

Aglow Medical Group Sdn Bhd; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading medical services provider in Kuala Lumpur is seeking a Medical Affairs Executive to manage and coordinate doctors' rosters and facilitate communication between staff and doctors. Responsibilities include handling claims, maintaining leave records, and organizing workshops and events. Candidates should possess strong communication skills and a good command of English, with ownership of transport preferred. Benefits include a competitive salary, convenient office location, professional growth opportunities, and a supportive work culture.

Benefits

Attractive Salary Package: RM4,000 - RM4,500

Nearby LRT Station & KTM Station

Growth & Recognition opportunities

Work hour flexibility

Medical and aesthetic privileges

Supportive team culture

Qualifications

• Fresh graduates encouraged to apply.
• Good command of written and spoken English is required; Chinese is an added advantage.
• Own transportation preferred.

Responsibilities

• Manage and coordinate doctors’ rosters across all business units.
• Serve as the communication bridge for doctors and Medical Affairs.
• Review and process doctors’ claims, ensuring accuracy.
• Maintain accurate leave management for Medical Teams.
• Support day-to-day administrative work.
• Plan and coordinate internal/external doctor workshops.
• Conduct onboarding and orientation for new colleagues.
• Build positive collaboration with cross-functional teams.
• Develop and maintain a professional relationship with all department HODs.

Skills

Strong communication

Interpersonal skills

Follow-up skills

Written English proficiency

Spoken English proficiency

Chinese language skills

Job description

The position serves as a central communicator for doctors and employees, ensuring that the doctors’ roster is accurately maintained, updated, and aligned with operational needs. As the primary point of contact for roster-related matters, the Medical Affairs Executive is responsible for coordinating changes, managing requests, and supporting a fair and transparent scheduling process.

While individual doctors’ preferences, personal commitments, leave, and training needs are prioritised where possible, roster planning must also balance business requirements to ensure effective outlet operations. Therefore, not all requests may be accommodated, but every decision should be made with fairness, professionalism, and organisational interests in mind.

This position acts as an important function in strengthening communication, collaboration, and continuity between doctors, Medical Directors, leadership, and other departments.

Job Responsibilities

• Manage and coordinate doctors’ rosters across all business units, including schedule changes, replacements, and operational planning support.
• Serve as the communication bridge for doctors and Medical Affairs via the Dr. Robot Business WhatsApp account, maintaining professional and timely communication.
• Review and process doctors’ and medical team claims, ensuring accuracy, proper documentation, and timely submission to Finance.
• Maintain accurate leave management for Medical Teams, including leave tracking, approval documentation, and monthly reporting updates.
• Support day-to-day administrative work including document filing, office snack & beverage replenishment, and courier/postage arrangements.
• Plan and coordinate internal/external doctor workshops, trainings, and medical team events alongside facilitators or suppliers when required.
• Conduct onboarding and orientation for new colleagues, ensuring smooth integration into the Medical Affairs department.
• Build positive collaboration with cross-functional teams and departments, reporting concerns or roster anomalies to Medical Leaders when needed.
• Develop and maintain a professional relationship with all department HOD, doctors and colleagues.

Requirements

• Fresh graduates encouraged to apply.
• Strong communication, interpersonal & follow-up skills.
• Good command of written and spoken English is required; the ability to speak and write in Chinese is an added advantage.
• Own transportation is preferred, with flexibility to travel occasionally based on operational needs.

Benefits

• Attractive Salary Package: RM4,000 - RM4,500 basic + parking card or claimable parking reimbursement.
• Very convenient location, Nearby LRT Station & KTM Station, Office is above shopping mall.
• Growth & Recognition: Internal awards, performance appreciation, and clear career development pathways.
• Work Hours: Weekday hours (9:00am–6:00pm / 9:30am–6:30pm), with rotational department phone support on weekends and public holidays for emergency situations.
• Medical, Aesthetic & Travel Privileges: Panel clinic access, staff treatment discounts, company trips, and annual dinner events.
• Supportive Culture: Collaborative team environment with direct exposure to Medical Directors and cross-department learning.

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