Material Planner (MNC)

Career Wise; Simpang Ampat; On-site; MYR 33,480 - 55,800; Full time

Job summary

A manufacturing services company in Malaysia is seeking a skilled professional to manage customer orders and coordinate effectively with internal teams. The ideal candidate will possess a Bachelor's degree in Business Administration or Supply Chain Management, alongside at least 3 years of relevant experience. Strong analytical and problem-solving skills are essential, with a good understanding of ERP/MRP systems and excellent communication abilities. This role involves ensuring effective customer communication and material availability for production builds.

Qualifications

• Minimum 3 years of experience in customer service and schedule planning, materials planning and control.
• Good knowledge of ERP/MRP system.
• A strong analytical and problem-solving skill set is required.

Responsibilities

• Process customer orders and forecast.
• Communicate with customers on shipment schedule and details.
• Issue shipment invoice and packing list.

Skills

Customer service

Schedule planning

Materials planning

Problem-solving

ERP/MRP systems

Communication

Analytical skills

Education

Bachelor Degree in Business Administration; Supply Chain Management or related discipline

Job description

Responsibilities

• Responsible to process customer orders and forecast.
• Responsible to communicate with customers on shipment schedule and update shipment details.
• Responsible to issue shipment invoice and packing list to customers.
• Be the key contact window for customers, coordinate and work with internal teams on customers' requirement such as delivery matters, engineering change and quality related issues.
• Negotiate with customers for any pull-in or push-out request.
• Responsible to coordinate effectively with internal key personnel to meet customers KPI on OTD, TAT as well as prompt reply to their queries and requests raised.
• Responsible to coordinate for any RMA (Return Material Authorization) parts returned from customers.
• Responsible to provide quotation to customers for any new RFQ enquiry and RMA reworking cost.
• Responsible to check and ensure availability of materials for production build, and issue Job Order to trigger for production run.
• Communicate promptly with Production Planner and Buyer to ensure fulfillment of committed shipment to customers.
• Responsible to update and ensure data accuracy in management dashboard and ERP system.
• Work closely with Purchasing for materials pull-in to support production.
• Provide materials forecast to Purchasing and monitor material movement and forecast accuracy.
• Manage inventory and ensure stock health levels adhere to Operations target.
• Manage changes together with Engineering team and coordinate material phase-in and phase-out scenarios. Highlight material supply risks and provide contingency planning.
• Adheres to quality and safety systems or maintenance of quality and safety standards.
• Perform other duties as assigned or necessary to meet business conditions or changes.

Job Requirements

• Bachelor Degree in Business Administration; Supply Chain Management or related discipline.
• Minimum 3 years of experience in customer service and schedule planning, materials planning and control preferably in manufacturing related industry.
• Good knowledge of ERP/MRP system.
• Good communication & interpersonal skills.
• Good verbal and written communication in English.
• A strong analytical and problem-solving skill set is required.
• Able to work independently with minimum supervision.
• Able to work on odd hours when necessary.
• Knowledge of manufacturing and supply chain management process.
• Ability to work effectively within a team.