Market Insights Interviewer

Singtel; Malacca City; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading communication services provider is seeking a detail-oriented Market Intelligence Officer to conduct customer interviews and gather valuable insights. This role involves engaging with customers, maintaining accurate records, and ensuring high-quality data collection. Ideal candidates have a diploma in Business Administration and at least a year of contact centre experience, along with a customer service mindset and proficiency in MS Office. This position offers a great start for career growth.

Qualifications

• At least Diploma or Degree in Business Administration, or a related discipline.
• Minimum 1 year of relevant experience in contact centre.
• Able to follow interview scripts while maintaining natural conversations.

Responsibilities

• Conduct structured telephone interviews with customers to gather insights.
• Engage customers professionally and clarify information effectively.
• Record detailed interview notes using standard templates.

Skills

Customer service mindset

Good English proficiency

Interpersonal skills

Detail-oriented

Proficient in MS Office

Education

Diploma or Degree in Business Administration

Job description

A leading communication services provider is seeking a detail-oriented Market Intelligence Officer to conduct customer interviews and gather valuable insights. This role involves engaging with customers, maintaining accurate records, and ensuring high-quality data collection. Ideal candidates have a diploma in Business Administration and at least a year of contact centre experience, along with a customer service mindset and proficiency in MS Office. This position offers a great start for career growth.