Market Conduct Surveillance, Assistant Manager

Tokio Marine Life Insurance; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A prominent insurance company in Kuala Lumpur is seeking a Compliance Officer to support compliance risk management. This role includes investigating complaints, managing compliance frameworks, and promoting a culture of ethics within the organization. The ideal candidate should possess a Bachelor's Degree and at least 5 years of relevant experience in the Life Insurance industry, along with strong communication and IT skills. This position offers an opportunity to enhance compliance practices in a leading firm.

Qualifications

• Minimum 5 years of experience in the Life Insurance industry.
• Experience in investigation work related to market conduct risk.
• Positive attitude and good communication skills.

Responsibilities

• Investigate complaints and non-compliances.
• Manage and monitor compliance framework and controls.
• Promote culture of ethics and compliance within the company.

Skills

Investigation skills

Communication skills

Proficiency in IT applications

Education

Bachelor's Degree or equivalent

Tools

Microsoft Office applications

Data analytics tools

Job description

Support the Head of Compliance in managing the Company's compliance risk which can be defined as the risk of legal or regulatory sanctions, financial loss, or loss of reputation as a result of its failure to comply with all applicable laws, regulations and codes of conduct.

Work with Management to identify and manage market conduct risk and to ensure internal controls are put in place to mitigate compliance risk.

Key Duties & Responsibilities:

• Primarily responsible for investigation of complaints and internal escalations related to any non‑compliances in the first line of defense including intermediaries and to table the investigation reports at the Complaints Committee and/or Joint Market Conduct Committee.
• Responsible for driving, managing and monitoring the implementation of compliance framework and controls.
• Responsible for promoting the culture of ethics and compliance in the Company including providing awareness and training to employees and intermediaries.
• Responsible for conducting compliance reviews to ensure first line of defense comply with applicable laws, regulations, guidelines, internal policies and procedures as well as TMA's and TMHD's policies, procedures, guidelines and frameworks.
• Responsible for providing guidance and coaching to other team members in Compliance Department and governance functions in the Company.
• Any other responsibilities or duties assigned by the Head of Compliance/Management from time to time.

Requirements:

• Candidate must possess at least a Bachelor's Degree, Post Graduate Diploma, Professional Degree, any field.
• At least 5 year(s) of working experiences preferably in the Life Insurance industry with relevant exposure in investigation work relating to insurance market conduct risk.
• Possess a positive attitude and has good communication.
• Proficient in IT application and tools (e.g. Microsoft Office applications, data analytics tool, etc).