Marine Travel Consultant

Wilhelmsen; Kuala Lumpur; On-site; MYR 40,000 - 60,000; Full time

Job summary

A global maritime company in Kuala Lumpur is seeking enthusiastic Marine Travel Consultants to join their team. Candidates should have at least 2-3 years of experience in managing marine travel, particularly in handling multi-national crew including Filipino and Indian crew. Proficiency in travel management technologies, particularly GDS Amadeus, is preferred. This role focuses on delivering travel booking and ticketing services. The ideal candidate should possess excellent customer service skills and be willing to work in shifts.

Qualifications

• Proficiency in travel management technologies, experience with GDS Amadeus is preferred.
• Minimum 2-3 years of experience in managing marine travel.
• Good proficiency in English, both oral and written.

Responsibilities

• Prepares travel itineraries according to crew change schedules and immigration policies.
• Creates, changes, refunds, issues PNRs in GDS.
• Manages non-GDS and other ancillary products where needed.

Job description

Join our global team for a career filled with opportunities to solve challenges both small and large, local and global, simple and complex.

Wilhelmsen Ship Management is a third-party ship manager providing various services across the globe. With a huge strength of Employee and Seafarers, we own and operate the world’s largest Maritime Network in more than 70 countries.

We are now building a dynamic, fast-growing travel start-up looking for enthusiastic and driven individuals to helps us reshape the future of travel in our reputed organization. Be part of something exciting from the ground up, with room for professional growth & development. We are seeking highly motivated and experienced Marine Travel Consultants to join our dynamic team. The ideal candidate should have a passion for travel, a deep understanding of marine travel, and excellent customer service skills. This is an exciting opportunity for individuals.

The Marine Travel Consultant is required to deliver travel booking and ticketing services to support seamless crew changes. The Marine Travel Consultant is responsible for booking, pricing and ticketing crew tickets. This position will report to Head - Operations & Client Management.

Responsibilities

• Prepares travel itineraries according to crew change schedules and immigration policies.
• Creates, changes, refunds, issues PNRs in GDS.
• Manages non-GDS and other ancillary products where needed
• Complies to strict data privacy, protection and confidentiality policies.

Qualifications

Mandatory Requirements

• Proficiency in using travel management technologies, GDS Amadeus preferred · Experienced in handling multi-national crew. Experience handling Filipino and Indian crew is an advantage along with European crew
• Good knowledge on European sectors along with other markets like Asia & Americas.
• Minimum 2-3 years of experience in managing marine travel.
• Experience using COMPAS or similar crew management tools is an advantage · Willing to work in shifts
• Good proficiency in English, both oral and written.

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