Mandarin Team Lead (Sales)

Agensi Pekerjaan JobScoper Sdn Bhd; Penang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A reputable recruitment agency in Malaysia is seeking a Team Leader for the BPO sector to manage and develop a high-performing team. The ideal candidate will possess excellent communication skills in Mandarin and English, with at least 2-3 years of leadership experience in BPO. Responsibilities include overseeing team performance, providing training, and ensuring that key performance metrics are met. The position provides training and various benefits, including allowances and leave entitlements.

Benefits

Training Provided

EPF & SOSCO

Allowance & Sales Incentives

Annual leave & Sick Leave

Qualifications

• Minimum 2-3 years team leader experience in the BPO sector.
• Proven sales background in BPO settings preferred.
• Excellent communication in Mandarin and English.
• Able to work in a fast-paced sales environment.
• Willing to relocate to Penang.

Responsibilities

• Lead and manage a team to deliver high-quality results.
• Oversee team performance and ensure project deadlines are met.
• Provide coaching and feedback to enhance team productivity.
• Monitor operational data to identify trends and improvements.
• Act as escalation point for complex cases.
• Communicate effectively with stakeholders.

Skills

Mandarin communication

English communication

Leadership

Coaching

Excel skills

Adaptability

Job description

Requirements

• Minimum 2-3 years TL experience in BPO sector..
• Proven sales background in BPO settings preferred (B2C & B2B preferred).
• Excellent Mandarin (read, write, speak) and English communication.
• Strong leadership, coaching, and Excel skills.
• Flexible and adaptable in a fast-paced sales environment.
• Able to work rotational shift.
• Willing to relocate to Penang.

Responsibilities

• Lead and manage a team to deliver high-quality results
• Oversee daily team performance, ensuring KPIs, quality metrics, and project deadlines are consistently met
• Provide coaching, feedback, and training to team members to enhance skills and productivity
• Monitor and analyse operational data to identify trends, issues, and opportunities for improvement
• Act as the escalation point for complex cases, ensuring prompt and effective resolution
• Communicate effectively in Mandarin and English with both internal teams and external stakeholders

Benefits

• Training Provided
• EPF & SOSCO
• Allowance & Sales Incentives
• Annual leave & Sick Leave

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