Mandarin‑Speaking E‑commerce Support Specialist

TP; Pahang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading customer service provider in Malaysia is looking for enthusiastic Customer Service Representatives with Mandarin proficiency. You will be the first point of contact, delivering exceptional service via email, chat, and phone. Ideal candidates will possess strong communication skills and be able to work in a fast-paced environment. The role requires flexibility to work on shifts, including weekends. This position offers a competitive salary and opportunities for career development.

Benefits

Competitive salary and benefits package

Paid training and career development opportunities

Supportive work environment

Opportunities for growth within the company

Qualifications

• Proficiency in Mandarin and English.
• Previous experience in customer service or call center is a plus.
• Ability to work on rotational shifts including weekends.

Responsibilities

• Handle customer inquiries via email, chat, and calls.
• Provide accurate information and solutions to customers.
• Document customer interactions in the system.

Skills

Proficiency in Mandarin (spoken and written)

Strong communication skills

Problem-solving skills

Ability to handle multiple tasks

Job description

A leading customer service provider in Malaysia is looking for enthusiastic Customer Service Representatives with Mandarin proficiency. You will be the first point of contact, delivering exceptional service via email, chat, and phone. Ideal candidates will possess strong communication skills and be able to work in a fast-paced environment. The role requires flexibility to work on shifts, including weekends. This position offers a competitive salary and opportunities for career development.