Mandarin-Speaking Customer Support Specialist (Fintech)

Trade QUO Global Ltd; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A fintech company in Kuala Lumpur seeks a Customer Support (Mandarin Speaker) to provide exceptional service via live chat, phone, and email. Candidates should have at least 1 year of experience and be fluent in both Mandarin and English. Responsibilities include effective communication, compliance with regulatory requirements, and meeting quarterly KPI targets. Join a dynamic team striving to innovate and expand in the trading solutions market. Shift rotation is required.

Qualifications

• Minimum 1 year experience in Customer Service.
• Strong ability to communicate effectively in both Mandarin and English.
• Proficient in troubleshooting and multitasking.

Responsibilities

• Provide customer service to clients via live chat, phone call, and email.
• Keep clients updated on the status of their requests.
• Communicate complex issues to the appropriate specialist via CRM.

Skills

Fluent in Mandarin

Fluent in English

Customer-focused

Effective communication

Troubleshooting skills

Multitasking ability

Self-motivation

Reliability

Job description

A fintech company in Kuala Lumpur seeks a Customer Support (Mandarin Speaker) to provide exceptional service via live chat, phone, and email. Candidates should have at least 1 year of experience and be fluent in both Mandarin and English. Responsibilities include effective communication, compliance with regulatory requirements, and meeting quarterly KPI targets. Join a dynamic team striving to innovate and expand in the trading solutions market. Shift rotation is required.