Mandarin-Speaking Customer Support Specialist (Entry-Level)

Shopee; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading e-commerce platform is seeking a Customer Service representative (Mandarin Speaker) in Kuala Lumpur. This role includes daily chat support for sellers and buyers, handling complex inquiries, and maintaining service quality. Fresh graduates are welcomed to apply. Applicants must be fluent in Mandarin and ready to manage crisis scenarios. This position offers an opportunity to develop skills in a fast-paced environment and contribute to customer satisfaction.

Qualifications

• Strong fluency in Mandarin, ability to read and write in Traditional Chinese.
• Good problem-solving skills and business acumen.
• Enthusiastic and willing to handle complicated cases.

Responsibilities

• Perform daily seller–buyer chat support including complex buyer inquiries.
• Support sellers in managing complicated buyer inquiries.
• Assist in improving conversion rates by providing clear information.

Skills

Fluency in Mandarin

Problem-solving

Customer orientation

Job description

A leading e-commerce platform is seeking a Customer Service representative (Mandarin Speaker) in Kuala Lumpur. This role includes daily chat support for sellers and buyers, handling complex inquiries, and maintaining service quality. Fresh graduates are welcomed to apply. Applicants must be fluent in Mandarin and ready to manage crisis scenarios. This position offers an opportunity to develop skills in a fast-paced environment and contribute to customer satisfaction.