Mandarin Speaking Customer Service Executive (Import and Export) in Setia Alam- GG

Polymorph Recruitment; Shah Alam; On-site; MYR 100,000 - 150,000; Full time

Job summary

A recruitment agency is seeking a Mandarin Speaking Customer Service Executive in Shah Alam. The ideal candidate should be proficient in English, Mandarin, and BM, with 1-2 years of logistics experience. Responsibilities include managing customer inquiries, providing shipment updates, and maintaining client relationships. The role offers a salary range of RM3500 to RM3800 plus allowances and performance-based bonuses. Working hours are Monday to Friday, with alternate Saturdays.

Benefits

EPF

SOCSO

EIS

Performance-based bonus

Qualifications

• 1-2 years logistics experience.
• Independent and able to meet deadlines.

Responsibilities

• Manage customer inquiries on shipments, bookings, and documents.
• Provide shipment updates and resolve service issues.
• Coordinate with internal teams for smooth deliveries.
• Prepare quotations, invoices, and shipping instructions.
• Maintain strong client relationships.
• Assist with data entry and job creation in internal systems.

Skills

Proficient in English

Proficient in Mandarin

Strong problem-solving skills

Strong communication skills

Multitasking skills

Computer literate (MS Office, Email, CRM)

Education

Minimum SPM or related certificate

Job description

Mandarin Speaking Customer Service Executive (Import and Export) in Setia Alam- GG

Polymorph Recruitment – Setia Alam, Selangor

• Proficient in English, Mandarin, and BM.
• Strong problem‑solving, communication, and multitasking skills.
• Independent and able to meet deadlines.

Remuneration: Basic salary RM3500 to 3800; Allowance RM200‑300 (negotiable); EPF, SOCSO, EIS; Performance‑based bonus.

Working Hours: Mon‑Fri; Alternate Saturdays.

• Minimum SPM or related certificate.
• 1‑2 years logistics experience.
• Proficient in English, Mandarin, and BM.
• Strong problem‑solving, communication, and multitasking skills.
• Computer literate (MS Office, Email, CRM).
• Independent and able to meet deadlines.

Company Overview: Our client, established in 1977, has grown from serving local and Oil & Gas industries to becoming a diversified service provider across Malaysia, covering engineering, construction, logistics, and more. They continue expanding to meet future demands.

Position: Customer Service (Import and Export)

Location: Setia Prima, Setia Alam, Shah Alam

• Manage customer inquiries on shipments, bookings, and documents.
• Provide shipment updates and resolve service issues.
• Coordinate with internal teams for smooth deliveries.
• Prepare quotations, invoices, and shipping instructions.
• Maintain strong client relationships.
• Assist with data entry and job creation in internal systems.

Experience Required: Minimum 1 year.