Mandarin-Speaking Customer Service Exec | First-Contact

SummitNext Technologies Sdn Bhd; Iskandar Puteri; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading technology company in Johor, Malaysia seeks a Customer Service Executive to manage customer enquiries across email, live chat, and phone channels. The ideal candidate has a service-focused mindset and strong communication skills, with fluency in Mandarin. Responsibilities include handling customer interactions and ensuring satisfaction. Fresh graduates are encouraged to apply. This role operates in a fast-paced environment requiring flexibility with shifts. Competitive compensation and benefits are offered.

Benefits

Base salary with monthly KPI incentives

Insurance benefits

Comprehensive training and onboarding

Qualifications

• Ability to communicate in average English (spoken and written).
• Ability to read and write in Traditional Mandarin.
• Fresh graduates and school leavers are encouraged to apply.

Responsibilities

• Handle inbound customer enquiries via phone, email, and chat in a professional manner.
• Provide accurate information, troubleshoot basic issues, and ensure first-contact resolution.
• Maintain a high level of customer satisfaction through timely follow-up and problem resolution.

Skills

Customer-oriented attitude

Problem-solving skills

Communication skills

Interpersonal skills

Education

SPM qualification or equivalent

Job description

A leading technology company in Johor, Malaysia seeks a Customer Service Executive to manage customer enquiries across email, live chat, and phone channels. The ideal candidate has a service-focused mindset and strong communication skills, with fluency in Mandarin. Responsibilities include handling customer interactions and ensuring satisfaction. Fresh graduates are encouraged to apply. This role operates in a fast-paced environment requiring flexibility with shifts. Competitive compensation and benefits are offered.