Mandarin Operation Manager (fintech Industry)

Agensi Pekerjaan JobScoper Sdn Bhd; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading fintech company in Kuala Lumpur seeks a Mandarin Operation Manager to manage the Customer Service department. The role requires clear communication, proficiency in Mandarin, English, and Malay, and experience with CRM systems. Responsibilities include onboarding staff, maintaining CRM functionalities, and coordinating customer service operations. Benefits include annual leave and medical coverage. Ideal applicants have relevant education and prior customer service experience in the fintech sector.

Benefits

Annual Leave

Medical and Hospitalisation Leave

EPF

SOCSO

Qualifications

• Bachelor’s degree or above.
• Clear and effective communicator with strong ability to handle and resolve conflicts.
• Proficient in Mandarin, English, and Malay.
• Proficient in Microsoft Office, particularly Excel (Pivot Tables) and PowerPoint for reporting.
• Experienced in using various CRM systems.
• Able to perform effectively in a fast-paced and high-pressure environment.
• Prior customer service experience in CFD online brokerage firms or cryptocurrency exchanges is highly preferred.

Responsibilities

• Manage the Customer Service department, including onboarding and training of new staff.
• Ensure effective use of CRM systems.
• Maintain and update CRM functionalities, user manuals, and training materials.
• Handle incoming customer leads and support sales follow-ups.
• Coordinate customer service for account opening, KYC verification, and respond to inquiries, feedback, and complaints professionally.

Skills

Clear and effective communication

Conflict resolution

Proficient in Mandarin

Proficient in English

Proficient in Malay

Proficient in Microsoft Office

Experience with CRM systems

Capable in fast-paced environments

Customer service experience

Education

Bachelor’s degree or above

Tools

Microsoft Excel

Microsoft PowerPoint

Job description

Mandarin Operation Manager (fintech Industry)

Clear and effective communicator with strong ability to handle and resolve conflicts

Proficient in Mandarin, English, and Malay

Proficient in Microsoft Office, particularly Excel (Pivot Tables) and PowerPoint for reporting

Experienced in using various CRM systems

Able to perform effectively in a fast-paced and high-pressure environment

Prior customer service experience in CFD online brokerage firms or cryptocurrency exchanges is highly preferred

Requirement

• Bachelor’s degree or above

• Clear and effective communicator with strong ability to handle and resolve conflicts

• Proficient in Mandarin, English, and Malay

• Proficient in Microsoft Office, particularly Excel (Pivot Tables) and PowerPoint for reporting

• Experienced in using various CRM systems

• Able to perform effectively in a fast-paced and high-pressure environment

• Prior customer service experience in CFD online brokerage firms or cryptocurrency exchanges is highly preferred

Responsibility

• Manage the Customer Service department, including onboarding and training of new staff; ensure effective use of CRM systems.

• Maintain and update CRM functionalities, user manuals, and training materials.

• Handle incoming customer leads and support sales follow-ups.

• Coordinate customer service for account opening, KYC verification, and respond to inquiries, feedback, and complaints professionally.

Benefits

• Annual Leave
• Medical and Hospitalisation Leave
• EPF
• SOCSO

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