Mandarin CX Specialist — On-Site KL Sentral

TDCX; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading outsourcing solutions provider in Kuala Lumpur is seeking a Customer Service Representative who can deliver excellent support and build sustainable relationships with customers. The ideal candidate will have a year of experience in a call center and fluency in Mandarin, English, and Malay. This position requires the ability to work proactively in a fast-paced environment and handle multiple tasks effectively. The role is fully on-site in KL Sentral, easily accessible by public transportation.

Qualifications

• One year of customer service experience in a call center setting.
• Fresh graduates are welcome to apply.
• Fluency in Mandarin, English, and Malay is required.
• Ability to work in a fast-paced environment.
• Able to proactively meet targets and goals.

Responsibilities

• Provide excellent support experience to customers via all relevant communication channels.
• Ensure first contact resolution and effective follow-up.
• Build sustainable relationships with customers.

Skills

Customer service experience

Fluency in Mandarin

Fluency in English

Fluency in Malay

Proactive work ethic

Ability to multitask

Job description

A leading outsourcing solutions provider in Kuala Lumpur is seeking a Customer Service Representative who can deliver excellent support and build sustainable relationships with customers. The ideal candidate will have a year of experience in a call center and fluency in Mandarin, English, and Malay. This position requires the ability to work proactively in a fast-paced environment and handle multiple tasks effectively. The role is fully on-site in KL Sentral, easily accessible by public transportation.