Mandarin Customer Service Executive (Fresh Graduate)

TalentConsult; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading consultancy firm in Kuala Lumpur is seeking enthusiastic candidates for a customer service position. Fluency in Mandarin and English is essential, with Cantonese being an additional advantage. This role is open to fresh graduates, requiring good communication skills and the ability to multitask effectively. The company offers a supportive work environment with benefits including annual leave, medical leave, and training opportunities. A friendly and inclusive culture is emphasized.

Benefits

Annual leave & 14 days paid medical leave

KPI allowance & night shift allowance

Medical claims

Paid training provided

Overtime pay

Equipment provided for remote work

Onboarding training and professional development

Performance incentives and recognition

Convenient office location with public transport access

Support for work-life balance and friendly culture

Qualifications

• Fresh graduates are encouraged to apply.
• Experience in customer service is a plus.

Responsibilities

• Interact with customers through emails, calls, and chats.
• Listen to customer needs and concerns.
• Provide high levels of customer service to reduce repeat contacts.

Skills

Ability to converse in both Mandarin and English

Good written and verbal communication skills

Ability to multitask

Cantonese language skills

Education

SPM qualifications

Job description

Able to converse in both Mandarin and English.

Cantonese will be an added advantage.

No experience required (Open for FRESH GRADUATES!)

Good written and verbal communication skills.

Ability to multitask, prioritize, and manage time effectively.

Able to work during public holidays.

Will be great if you have:

• Experienced in the Customer Service industry and the call center entitles you to salary negotiation.

Requirements

• Possess at least SPM qualifications.
• Able to converse in both Mandarin and English.
• Cantonese will be an added advantage.
• No experience required (Open for FRESH GRADUATES!).
• Good written and verbal communication skills.
• Ability to multitask, prioritize, and manage time effectively.
• Able to work during public holidays.

Responsibility

Working shift: 9 hours including 1 hour break.

Off days: 2 days per week.

Locations: K-L Sentral/ Subang Jaya/ Cyberjaya (Reachable by public transport).

Salary packages: Basic + KPI + other allowances (depends on interview performance such as language ability, working experiences, and education levels).

• Interact with customers through different channels such as emails, calls, and chats.
• Listen attentively to customer needs and concerns.
• Outbound voice contact to resolve more complex or dynamic customer queries.
• Demonstrate empathy while maximizing the opportunity to build rapport with the customers.
• Deliver a consistently high level of customer service to reduce repeat contacts and escalations.
• Provide constructive feedback on tools, resources, procedures, and guidelines to enhance workflow and customer experiences.

Benefits

• Annual leave & 14 days of paid medical leave.
• KPI allowance & night shift allowance.
• EPF, SOCSO, and medical claims.
• Paid training provided.
• Overtime pay is provided separately.

• Provides a full set equipment: laptop, keyboard and mouse, dual monitors, HD webcam, and headset.
• EPF, SOCSO, and EIS contributions are provided for your social security.
• Enjoy annual leave, medical leave, medical insurance, and allowances for your well-being.
• Receive onboarding training and ongoing professional development to grow your career.
• Our performance incentives include KPI bonuses and recognition for exceptional work.
• Convenient office location with easy access to public transportation.
• We support work-life balance and a friendly, inclusive work culture.