Mandarin | Customer Care Executive | Johor Bahru

J-Recruit Recruitment Agency; Johor Bahru; On-site; MYR 100,000 - 150,000; Full time

Job summary

A recruitment agency is seeking a Customer Care Senior Executive (Mandarin) in Johor Bahru. The role involves providing excellent after-sales support to customers and managing inquiries. Candidates should possess a relevant diploma or degree, with at least 5 years of experience in customer service, preferably in the Developer industry. Fluency in Mandarin, Bahasa Malaysia, and English is required. This position offers a basic salary between RM3500 - RM5000.

Qualifications

• Minimum of 5 years of customer service experience in the Developer industry.
• Able to work independently and handle tasks efficiently.
• Fluent in English, Bahasa Malaysia, and Mandarin.

Responsibilities

• Ensure high-quality customer service.
• Respond to customer queries and needs promptly.
• Prepare management reports and manage correspondence.

Skills

Customer service experience

Interpersonal and communication skills

Problem-solving skills

Attention to detail

Positive attitude

Education

Diploma / Bachelor's degree in relevant field

Job description

About the job Mandarin | Customer Care Executive | Johor Bahru

Job Title: Customer Care Senior Executive (Mandarin) [Johor]

Schedule: Mondays - Fridays - 9.00am -6.00pm

Basic Salary: RM3500 - RM5000

Job Responsibility

• Ensure after-sales support to customers by providing a high-quality level of customer service (e. g. receiving and responding to customer queries, attending to customer needs)
• Respond promptly and direct customer requests and issues to the designated resource and follow up on customer interactions.
• Using the in-house system to update all key collections, defects tracking, etc.
• Preparing management report.
• Attending meetings with Project Team, Contractors, etc.
• Preparation of correspondence. Answering customers correspondences through email, social media, and by phone.
• Ensuring the processing of orders.

Job Requirements

• Diploma / Bachelor's degree in relevant field, such as business administration.
• At least 5 years, or above of customer service experience in Developer industry would be advantageous.
• Customer-First with a can-do attitude.
• Adaptability, positive thinking, ability to use positive language, empathy, patience, understanding.
• Focus on details.
• Demonstrate excellent interpersonal and communication skills with an excellent customer service attitude.
• Strong in analytical and problem-solving skills, leadership skills. organizational skills, negotiating skills, decision making.
• Able to work in a fast-paced environment and handle pressure well.
• Prioritize and handle multiple tasks, accomplish ad hoc task assigned by superior.
• Build a positive team environment.
• Motivate, and if necessary discipline the workforce.

Additional Requirements

• Work committed and dedicated.
• Well time management.
• Able to handle task independently.
• Being well-versed in English, Bahasa Malaysia, Mandarin, and additional languages would be advantageous.
• Experience in Sales Admin / Credit Control in similar field is preferred.

Apply now or contact the below to know more: