Manager - Theme Park Operations (Park Exp)

Genting Malaysia; Genting Highlands; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading hospitality company in Genting Highlands is seeking a Park Experience Manager to lead the team and ensure excellent guest experiences at their attractions. The role requires strong leadership skills, a degree in a relevant field, and 3+ years of experience in a theme park operations environment. If you're ready to shape the future of the park and elevate guest satisfaction, apply now!

Qualifications

• 3+ years of leadership experience in a theme park or attractions operations environment.
• Understanding of COSHH and safety protocols.
• Experience with administrative systems and reporting tools.

Responsibilities

• Lead and supervise the Park Experience team.
• Oversee third-party service providers to ensure service standards.
• Conduct regular team briefings and monitor daily work progress.
• Update SOPs to enhance efficiency and guest satisfaction.
• Report on departmental performance to management.

Skills

Leadership

Communication in English

Communication in Bahasa Malaysia

Operational Documentation

Team Management

Education

Degree in Tourism Management/Hospitality/Business Management

Job description

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Genting Malaysia is a leading multinational conglomerate that is principally involved in the leisure and hospitality business, covering theme parks, casinos, hotels, seaside resorts and entertainment venues in Malaysia, the UK, and the US. It is one of the largest listed companies in Malaysia.

With decades of experience and milestones, Genting Malaysia celebrates its 60 Years Diamond Jubilee in 2025, stamping its mark as a leading tourism and entertainment hub with award-winning properties and world-class attractions such as Genting SkyWorlds Theme Park, Skytropolis Indoor Theme Park, Crockfords, and more. Even with all these accolades, Genting Malaysia is constantly expanding and making big waves in the hospitality industry.

If you are searching for a dynamic career full of exciting growth opportunities; look no further and join us today!

Job Specific Responsibilities:

• Lead and supervise the Park Experience team including Assistant Manager, Senior Executives, Executives, and Supervisors to ensure departmental goals are achieved.
• Oversee and coordinate the performance of third-party service providers (e.g., cleaning, security, first aid) to ensure service standards are met or exceeded.
• Conduct regular team briefings to cascade key operational updates, safety protocols, and service expectations.
• Monitor and evaluate daily work progress, ensuring timely execution of tasks and adherence to planned schedules.
• Review and update SOPs and operational procedures to enhance efficiency, safety, and guest satisfaction.
• Ensure all guest tools and facilities (lockers, strollers, charging stations, etc.) are maintained, functional, and accessible.
• Collaborate with building owners and internal departments to address facility-related concerns and ensure operational readiness.
• Promote and enforce safe work practices, including the use of proper PPE and adherence to emergency response protocols.
• Lead monthly reporting on departmental performance, accomplishments, and improvement initiatives to AVP – Theme Park Operations.
• Support the planning and execution of park-wide events, VIP visits, and peak day operations.
• Perform other duties as assigned by the management team to support business needs and operational continuity.

Desired Qualifications / Skills / Experience:

• Experience in a large-scale theme park/attractions operations environment with at least 3 or more years leadership experience is essential.
• IAAPA certified Attractions Manager preferred but not essential.
• Experience delivering a pre-opening of an Attraction, Theme Park or similar preferred but not essential.
• Degree qualification in Tourism Management/ Hospitality, Environment or Business Management would be an advantage but essential.
• Understanding of control of substances hazardous to health (COSHH).
• IOSH or NEBOSH qualification desired but not essential.
• Strong communication skills in both English and Bahasa Malaysia, with the ability to engage across all levels of the organization.
• Proficient in administrative systems, reporting tools, and operational documentation.
• Detail-oriented with a high standard for presentation, cleanliness, and guest satisfaction.
• Able to work independently, lead teams effectively, and adapt to dynamic operational needs.

Be part of an exciting history-in-the-making, help shape the future with us. This is a golden opportunity for you to establish a strong foundation for a great career within the company.Apply now!

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