Manager/Snr Manager, Learning & Development Operation

Sumitomo Mitsui Banking Corporation; Kuala Lumpur; On-site; MYR 120,000 - 150,000; Full time

Job summary

A leading banking institution in Kuala Lumpur is seeking an experienced professional to drive operational excellence in Learning & Development. The candidate will oversee multi-country projects, ensure compliance with system requirements, and collaborate with global teams to enhance learning solutions. Required qualifications include a Bachelor's degree in a related field and 8-10 years of relevant experience. The role focuses on data governance, project management, and the automation of learning processes, ensuring the effectiveness and impact of training initiatives.

Qualifications

• 8-10 years of experience in L&D/HR Operations.
• Experience with HRIS/LMS platforms.
• Knowledge in talent development strategies and TNA.

Responsibilities

• Lead/support complex, multi-country projects.
• Partner with stakeholders across various regions.
• Drive automation and digitalization of workflows.
• Ensure compliance with internal controls and regulations.
• Plan and execute training needs analysis.

Skills

Project management

Stakeholder engagement

Data governance

System risk compliance

Automation

Education

Bachelor's degree in business administration, Learning Technologies, or related field

Tools

HRIS

LMS

Job description

This role is crucial in driving operational excellence, digital enablement, and strategic alignment for the regional execution of global Learning & Development (L&D) initiatives. As a key partner in both regional and global L&D transformation efforts, support in the design, optimization, and implementation of learning systems, data strategies, and operational processes that define the future of learning in a fast-paced, regulated environment.

Positioned at the intersection of technology, talent and transformation, this role also ensures compliance with system risk requirements and oversees smooth day-to-day L&D operations within the region.

Additionally, it involves active collaboration with cross-functional teams across other regions to support unified and effective learning solutions.

Key Responsibilities

• Lead/support complex, multi-country projects with clear timelines, stakeholder engagement, and change adoption strategies.
• Partner with global and regional stakeholders across the US, China, and EMEA to align systems, processes, and transformation efforts.
• Work with HRIS/LMS on project manage LMS enhancements or change request related to training operations and provide support, guidance to various stakeholders on LMS administration and/or system related issues.
• Drive automation and digitalization of L&B workflows to enhance learner experience and operational efficiency.
• Ensure system risk compliance, data governance, and adherence to internal controls and regulatory standards.
• Plan, manage, and execute training needs analysis and assessment and evaluating training/skills that are aligned with the objectives of the organization.
• Support in building a comprehensive analytics to measure learning effectiveness and impact, execute and analyze training evaluation and provide relevant reporting.
• Support in building and implementing LMS capability roadmap and supporting building a learning culture in SMBC.
• Design and embed scalable SOPs, governance frameworks, and process enhancements that support regional growth.
• Execute and update department procedure manual and documentation, ensuring internal business processes comply with the guideline of regional/Head Office's rules and policy.
• Other duties and responsibilities as required.

Job Requirements

• Bachelor's degree in business administration, Learning Technologies, or any related field.
• Relevant 8-10 years of experience in L&D/HR Operations.
• Experience with HRIS/LMS platforms and regional/global transformation project.
• Knowledge and experience in talent development strategies and TNA.
• Strong project & stakeholder management skills, system risk compliance & governance, and HRIS/LMS expertise in data integrity & automation will be an added advantage.

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