Manager/ Senior Manager – Education Strategy and Operations (30054)

Sunway University; Selangor; On-site; MYR 80,000 - 120,000; Full time

Job summary

A leading educational institution in Malaysia is seeking a Manager/Senior Manager for Education Strategy and Operations. The role involves overseeing day-to-day education operations, supporting the implementation of university-wide educational strategies, and serving as a key liaison among faculties and support services. The ideal candidate has a Master’s degree in Education or related field, excellent organisational skills, and a strong understanding of teaching and learning operations. This position offers an opportunity to make a significant impact on the education experience.

Qualifications

• A Master’s degree in Education, Higher Education Management, Educational Leadership and Management or related field is required.
• Excellent coordination and organisation skills, with the ability to manage complexity, competing priorities and stakeholders.
• Strong sense of ownership, accountability and service orientation.

Responsibilities

• Oversee day-to-day education-related operations, ensuring effective delivery of teaching.
• Support operationalisation of the University’s education strategies.
• Serves as the secretariat and operational coordinator for University-level committees.
• Collaborate with Faculties/Schools and professional/support services departments.

Skills

Strong understanding of university teaching and learning operations

Excellent coordination and organisation skills

Strong written and verbal communication skills

Proactive and detail-oriented

Education

Master’s degree in Education or related field

Doctoral degree (PhD or Doctor of Education)

Job description

Manager/ Senior Manager – Education Strategy and Operations (30054)

Sunway University welcomes interested candidates to submit their resume for the above stated vacancy with the following job specifications.

The Manager/ Senior Manager (Education Operations & Strategy) will be supporting the coordination, operational oversight, and effective implementation of university-wide education operations and strategic initiatives, with a primary focus on ensuring the smooth, consistent, and high-quality teaching and learning processes and student experience across the University. Acting as a key interface between academic Faculties/Schools, Centres, administrative units, and support services, the role ensures institutional alignment, operational continuity, and effective follow-through on all education-related matters.

Key Responsibilities

Education Operations & Teaching-Learning Coordination

Provide support in overseeing day-to-day education-related operations, ensuring effective delivery of teaching and learning across all modalities (on-campus, online and blended).

Coordinate and monitor operational matters related to teaching delivery and learning continuity, academic calendars and scheduling, and other cross-unit operational issue impacting teaching and learning.

Help coordinate and ensure timely resolution and follow-up on matters related to education/ teaching and learning.

Strategy Execution and & Implementation

Support the operationalisation of the University’s education strategies, frameworks, and policies, and translate these into clear implementation plans and action plans across the institution.

Track progress, risks, dependencies and outcomes of education initiatives and provide updates, insights, and recommendations to the Senior Management.

Governance, Committee and Secretariat Support

Serves as the secretariat and operational coordinator for University-level committees and work groups, including preparation of committee agenda, papers, briefing notes, minutes and action trackers.

Ensure timely follow and effective implementation of committee decisions in collaboration with academic units and professional/ support services departments.

Accurate documentation, coordination and institutional record-keeping.

Stakeholder Coordination & Issue Resolution

Collaborate with Faculties/ Schools and professional/ support services departments, and ensure consistent interpretation and implementation of policies, decisions and operational requirements.

Facilitate alignment across units/ departments, resolve operational bottlenecks and issues proactively.

Support the monitoring of key operational indicators, feedback trends and performance data, and prepare related reports, dashboards and presentations.

Identify recurring issue and recommend improvements to enhance efficiency, consistency and effectiveness.

Special Projects & Institutional Initiatives

Support and coordination special projects/ taskforce/ pilots under the Office of Education, Employability and Alumni Strategy.

Work closely with other units, i.e. employability, alumni, digital learning, quality assurance to ensure alignment and effective execution of cross-unit initiatives.

Requirements

A Master’s degree in Education, Higher Education Management, Educational Leadership and Management, or any related field is required. A Doctoral degree (PhD or Doctor of Education) is an advantage but not mandatory.

Strong understanding of university teaching and learning operations.

Excellent coordination and organisation skills, with the ability to manage complexity, competing priorities and stakeholders of all levels.

Strong written and verbal communication skills.

Proactive, detail-oriented and high level of adaptability and institutional awareness.

Strong sense of ownership, accountability and service orientation.

We thank all applicants forexpressingtheirinterest in this vacancy. Please note that onlyshortlisted applicants willbe notified.