Manager - Payment Services M/F

CACEIS; Putrajaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A financial services company located in Putrajaya is seeking a Manager for Payment Services. The role involves leading teams to deliver high-quality payment solutions while ensuring compliance with cash payments regulations. The ideal candidate will have a Bachelor's degree, extensive experience in banking operations, and a strong analytical focus. The position offers a comprehensive rewards program, professional development opportunities, and a supportive work culture.

Benefits

Performance-based bonuses

Flexible benefits

Competitive compensation

World-class training program

Qualifications

• Minimal education level: Bachelor's Degree or equivalent.
• Academic qualification: Bachelor's degree in related field.
• Level of minimal experience: 6-10 years.
• Languages: Fluent in English.

Responsibilities

• Lead employees using performance management tools.
• Ensure quality of service delivered is in line with standard practice.
• Effectively manage relationship with key stakeholders.
• Contribute towards major projects and risk measurement.
• Mitigate financial/reputational risk.

Skills

Knowledge of Cash payments rules and Cash Industry

Business Orientation

Problem solving

Client- and result- oriented

Analytical thinking and Risk Focus

SWIFT messages type knowledge/ ISO20022

Education

Bachelor's degree in related field

Job description

Job Title

Manager - Payment Services M/F

Contract Type

Permanent Contract

Job Summary

CACEIS Malaysia has been a cornerstone of asset servicing since 2008, evolving into a trusted hub of operational excellence within the global CACEIS network. Strategically located in IOI City, Putrajaya, the company employs over 1,200 skilled professionals, providing a broad spectrum of services to institutional clients across Europe. These services include Custody & Cash Clearing, Fund Administration, Fund Distribution, Master Data Services, Market Solutions, Group Invoicing, Reconciliations and Private Equity & Real Estate Solutions. As a centre of excellence, CACEIS Malaysia plays a pivotal role in driving the scalability of global operations, enhancing service quality, and implementing standardized processes to meet the diverse needs of its clients. The dedicated team in Malaysia is committed to delivering reliable, high-quality solutions that empower clients to thrive in a dynamic and competitive financial landscape.

Working Hours & Region

Working hours: 9:00AM-6:00PM
Region: LUX

Responsibilities

• Lead employees using performance management tools and experience, manage capacity planning, manage new staff on‑boarding and provide oversight and direction to the employees in the department in accordance with the organization's policies and procedures.
• Ensure quality of service delivered is in line with standard practice, superior quality and timeliness.
• Ensure errors and omissions are maintained at an absolute minimum, or where occurring, are not repetitive in nature.
• Ensure to escalate any error/omission in respect of the existing procedures and practice.
• Effectively manage relationship with key stakeholders to balance service, risk and efficiency. Provide support to internal stakeholders and clients for queries and instruction format / execution of cash payment instruction.
• Effectively manage team members, motivation and conflict resolution. Organize the daily work with the team, especially in absence of Supervisor.
• Contribute towards major projects, risk measurement and implementation.
• Ensure continuous sharing of information to Senior manager and team members, along with oversight team(s), and provide senior management coverage in the absence of the Senior Managers or Head of Department.
• Understand, and be positioned to execute: organize and manage the handling of cash processing (payments & receipts) and cash queries requested by Internal and External Stakeholders, CACEIS Correspondent Banks, or External Counterparties.
• Sensibilize people about best practice in terms of Cash Payments operations flow.
• Mitigate financial/reputational risk by ensuring appropriate structure, resources, procedures and controls are developed and maintained in compliance with regulatory requirements or company policies.

Supplementary Information

Must-have

• Knowledge of Cash payments rules and Cash Industry.
• Business Orientation
• Problem solving
• Client- and result- oriented
• Analytical thinking and Risk Focus
• SWIFT messages type knowledge/ ISO20022

Nice-to-have

• Any prior banking experience in operations / Back office is a plus
• Knowledge of payments, markets and industry practices
• Knowledge of different investment instrument types & SWIFT

What's in it for you

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including performance-based bonuses, flexible benefits, and competitive compensation.
• Leaders who support your development through coaching and managing opportunities.
• A world-class training program in financial services.
• A collaborative dynamic culture where personal initiative and hard work are recognized and rewarded.

Position Location

Geographical area: Asia, Malaysia
City: Putrajaya
Remote work: unauthorized

Candidate Criteria

• Minimal education level: Bachelor Degree / BSc Degree or equivalent
• Academic qualification / Speciality: Bachelor's degree in related field.
• Level of minimal experience: 6-10 years
• Languages: English (Fluent)