Manager, iCIMB & CCBO - Business Integration Unit (BIU) MY

CIMB; Malaysia; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading financial institution in Malaysia is seeking a Manager for the iCIMB & CCBO-Business Integration Unit. This role is pivotal in managing business inquiries, leading negotiations, and ensuring compliance with internal standards. The ideal candidate will be proactive in fostering relationships with stakeholders and driving business growth initiatives. Applicants should possess excellent project management and stakeholder management skills. This full-time position offers an opportunity to contribute significantly to the company's business operations and client relationships.

Qualifications

• Strong stakeholder management and negotiation skills.
• Experience in managing business opportunities and contracts.
• Ability to guide teams through procedural requirements.

Responsibilities

• Manage incoming business enquiries and guide Business Units.
• Lead negotiations with stakeholders for optimal service delivery.
• Ensure compliance with internal SOP and governance guidelines.

Skills

Stakeholder management

Negotiation skills

Project management

Business development

Job description

Manager, iCIMB & CCBO - Business Integration Unit (BIU) MY

Malaysia

Job Description

• Manage all incoming business enquiries from Business Units and guide them through iCIMB procedures and direction in regards to the services we provide that can best suit their enquiries.
• Manages new business opportunities and growing the iCIMB contracts/businesses as per target set by Management to meet the business growth of company.
• Attend all meetings with the business and process owner in regards to the enquiries or request that could possibly churn into a new business opportunity.
• Guide stakeholders through the ‘User Request Form’ submission (if required) to ensure seamless end to end client management till service is onboard.
• Lead/assists in the negotiation of commercial terms with stakeholders to deliver optimum profitability and service level.
• Constantly follow through with process owner and business units to gather the required update/information to ensure a quick turn-around time on our response to request submitted.
• Liaise with Process Owner in regards to enquiries raised by business and work out the possibility of providing the service(s) requested and to provide the business with the propose service offering, transition plan, service level and charges.
• Ensure all documentation prepared eg. Proposal, Service Level Agreement, CRN & URF are in line with internal SOP, compliance and governance guideline.
• Coordinate between business and process owner to ensure that expectations of both parties are clearly laid out and fulfilled to our best ability.
• Attend the periodic operational/management meeting to keep abreast with the latest company’s direction and ensure any changes in high management’s direction is captured and relay to business subsequently. This is also to understand the cost, productivity and latest department update by process owner to drive and optimize internal business teams and resources to meet financial growth and projected profit targets as a team.
• Manage or drive project or initiative which benefit day to day operations and/or enhance iCIMB’s stakeholder engagement.
• Manage/support in general administrative function, reporting, documentation up keep and ensure allare up to date and compliance.
• Manage/support in Ad Hoc Projects.

Other Responsibilities/Tasks Assigned by Management from time to time

• Manage business expectations on all change of policy and procedures within iCIMB that will or might impact the business in all aspects.
• Follow through with finance and business on all outstanding invoices to minimize aging.
• Assist and support HOD/HOS for ad-hoc matters.

Job Info

• Job Category Banking Operations
• Posting Date 12/09/2025, 08:50 AM
• Apply Before 01/31/2026, 08:50 AM
• Job Schedule Full time