Manager of HR Operations and HRMS

GSC Group; Selangor; On-site; MYR 120,000 - 180,000; Full time

Job summary

A leading company in Malaysia is seeking a Manager, HR Operations to lead HR operations and compliance. The role involves managing HR processes, team development, and implementation of HR policies. The ideal candidate should have at least 10 years of HR experience with 5 in leadership, hands-on experience in SAP SuccessFactors, and strong knowledge of labor laws. The position is based in Selangor, Malaysia, and offers an opportunity to drive HR excellence across the organization.

Qualifications

• At least 10 years of experience in the HR field with 5 years in a leadership role.
• Hands-on experience using SAP SuccessFactors full modules.
• In-depth knowledge of HR processes and compliance.

Responsibilities

• Lead and oversee HR operations ensuring compliance and efficiency.
• Manage and develop the HR operations team.
• Drive optimization of HR operations with digital tools.

Skills

Knowledge of labour law

Proficient in Microsoft Office 365

Analytical tools (e.g., Power BI, Python, SQL)

Stakeholder management

Effective communication skills

Education

Bachelor's degree in Human Resources or related field

Tools

SAP SuccessFactors

Job description

Manager, HR Operations and HRMS | Petaling Jaya, Selangor

Job Summary

Manager, HR Operations & HRMS is responsible for leading and overseeing end-to-end HR operations to deliver effective, compliant and business-aligned HR solutions across the organization at GSC Group of Companies.

Job Responsibilities

Operational Leadership

• Lead and oversee day-to-day HR operations, ensuring all HR processes and deliverables are executed accurately, efficiently, and within agreed timelines.
• Provide strategic direction and escalation support to the HR Operations team, ensuring timely and effective resolution of complex operational issues and employee cases.
• Serve as a key point of contact for employees and stakeholders on HR policies, procedures, and operational matters, ensuring consistent interpretation and application across the organization.
• Oversee payroll processing activities, including validation, review, and sign-off, to ensure accuracy, compliance, and on-time payouts.
• Ensure effective implementation and governance of HR policies and procedures, monitoring adherence and addressing gaps or inconsistencies in collaboration with HR leadership.
• Review, analyze, and present HR operational reports and insights to internal and external stakeholders, supporting informed decision-making and continuous improvement.
• Drive optimization of HR operations by leveraging HRMS systems and digital tools, leading process improvement initiatives to enhance efficiency, accuracy, and employee experience.

People Management and Coaching

• Lead, manage, and develop the HR Operations team by setting clear expectations, promoting accountability, and reinforcing desired behaviors and values.
• Coach and mentor team members through regular feedback, performance discussions, and development planning to build capability, engagement, and succession readiness.
• Take ownership of operational risks, missed deadlines, or service delivery issues, ensuring timely resolution and implementation of preventive and corrective actions.
• Foster a collaborative, high-performance team culture that emphasizes shared accountability, cross-functional coordination, and continuous improvement.

Performance Management

• Lead and support the implementation of the performance management cycle, including goal cascading, KPI alignment, and system governance through SAP SuccessFactors (SAP-SF).
• Facilitate and oversee performance calibration discussions with leaders to ensure consistent, fair, and objective application of performance standards across the organization.
• Partner with business leaders to address performance management challenges and promote a strong performance-driven culture.
• Lead compensation and benefits benchmarking activities for GSC, ensuring salary structures and benefit offerings remain competitive, equitable, and aligned with business and market trends.
• Drive the implementation of compensation and benefits initiatives in line with PPB Group’s strategic direction, ensuring effective alignment and execution within GSC.
• Manage the end-to-end renewal and administration of employee insurance programs (medical, health & safety, term life, and personal accident), working closely with brokers and group stakeholders.
• Oversee the resolution of employee compensation and benefits issues, ensuring adherence to employment terms, policies, and governance standards.
• Lead the execution of performance-linked reward processes, including annual bonus and increment cycles, ensuring accuracy, transparency, and alignment with performance outcomes.

Compliance and Governance

• Act as a trusted HR subject matter expert to leaders and employees, providing authoritative guidance on HR practices, policies, and employment legislation.
• Ensure all HR operations, policies, and practices comply with applicable labour laws, regulatory requirements, and internal governance standards.
• Conduct regular reviews and audits of HR processes to identify compliance gaps and risks.
• Proactively develop and implement corrective action plans to address non-compliance, mitigating legal and operational risks to the organization.

Job Requirements

Education & Qualification: Bachelor's degree in Human Resources, Business Administration, Marketing, or a related field

Relevant Experience & Years of Service

• At least 10 years of experience in the HR field, including a minimum of 5 years in a leadership role as an HR lead or manager
• Proven experience in leading large HR teams across HR operations, payroll and rewards & compensation
• Minimum of 2 years of hands‑on experience using SAP SuccessFactors (SAP‑SF) full modules, including system configuration, user acceptance testing (UAT) and deployment to production

Technical Skills & Professional Knowledge

• In-depth knowledge of labour law, understanding of HR processes, best practices of current trend, legal requirements and compliance related matters.
• Proficient in Microsoft Office 365 (O365) and analytical tools (e.g., Power BI, Phyton, SQL, etc.)
• Knowledge of SAP‑SF (full suite) & Rymnet
• Strong stakeholder management at all levels and employee engagement experience
• Highly motivated individual who can thrive through change management process
• Strong leadership and effective problem‑solving skills
• Effective written and verbal communication skills in English and Bahasa Melayu
• Customer‑first mindset with a strong focus on collaboration and partnership with other HODs and people managers
• Detail‑oriented with excellent organization and time management