Manager, Future Segment & Activation (GETB)

Great Eastern; Kuala Lumpur; On-site; MYR 80,000 - 120,000; Full time

Job summary

A leading insurance provider seeks a candidate to support recruitment initiatives and manage agent performance in Kuala Lumpur. The role involves executing strategic recruitment campaigns, mentoring new agents, and ensuring alignment with business goals. Candidates should have a tertiary qualification and at least 5 years of experience in the takaful or insurance sector. Proficiency in English and Bahasa Malaysia, along with strong communication and critical thinking skills, is essential.

Qualifications

• Minimum 5 years of working experience in the takaful or insurance industry.
• Good communication skills in English and Bahasa Malaysia.
• Ability to handle confidential information with discretion.

Responsibilities

• Support the Head of Future Segment & Activation in recruitment initiatives.
• Implement targeted recruitment campaigns for agents.
• Track agent progress and provide coaching for retention.

Skills

Communication skills

Critical thinking

Data analytics

Use of MS Excel

Self-initiative

Education

Tertiary qualification from accredited university

Tools

MS PowerPoint

Job description

You are to support the Head of Future Segment & Activation in executing strategic recruitment initiatives, managing rookie activation programs, and driving agent performance and engagement. You are also require to play a key role in operationalizing recruitment campaigns, mentoring new agents, and ensuring consistent manpower growth aligned with business goals.

Key responsibilities

Implement targeted recruitment campaigns to attract quality agents, leveraging digital platforms and field engagement.

Ensure smooth onboarding and lead rookie activation programs to accelerate agent productivity and income generation.

Track agent progress, analyze performance data, and provide coaching to drive early success and retention.

Work closely with regional teams, training departments, and agency leaders to align efforts and share best practices.

Promote the organization’s Core Values and behavioral expectations within the team and across recruitment activities.

Adhere to regulatory standards, identify potential risks, and contribute to a culture of proactive risk management.

Assist in managing resources and budgets for recruitment and activation initiatives, ensuring cost effectiveness.

Explore and implement new tools, platforms, and strategies to enhance recruitment effectiveness and stay ahead of industry trends.

Education

Education: Tertiary qualification from accredited university in any fields.

Minimum 5 years of working experience in the takaful or insurance industry, or in other business sectors involving business development, client engagement, or performance-driven environments.

Good communication skills (oral and written) – English, Bahasa Malaysia.

Self-initiative, has the ability in critical thinking, resourceful, able to work independently, and willingness to learn.

Knowledge and ability in utilizing advanced MS Excel, PowerPoint; and have data analytics skills.

Meticulous and sensitive to numbers and business environment.

Able to collaborate with other teams to drive positive outcome.

Ability to handle confidential information with discretion and adaptable to various challenging demands.

Able to generate new insights, conceptualize and implement to achieve results. This includes the ability to think creatively with proven critical thinking capability.

• Champion and embody our Core Values in everyday tasks and interactions.
• Demonstrate high level of integrity and accountability.
• Take initiative to drive improvements and embrace change.
• Take accountability of business and regulatory compliance risks, implementing measures to mitigate them effectively.
• Keep abreast with industry trends, regulatory compliance, and emerging threats and technologies to understand and highlight potential concerns/ risks to safeguard our company proactively.

Founded in 1908, Great Eastern is a well-established market leader and trusted brand in Singapore and Malaysia. With over S$100 billion in assets and more than 16 million policyholders, including 12.5 million from government schemes, it provides insurance solutions to customers through three successful distribution channels – a tied agency force, bancassurance, and financial advisory firm Great Eastern Financial Advisers. The Group also operates in Indonesia and Brunei. The Great Eastern Life Assurance Company Limited and Great Eastern General Insurance Limited have been assigned the financial strength and counterparty credit ratings of "AA-" by S&P Global Ratings since 2010, one of the highest among Asian life insurance companies. Great Eastern's asset management subsidiary, Lion Global Investors Limited, is one of the leading asset management companies in Southeast Asia. Great Eastern is a subsidiary of OCBC, the longest established Singapore bank, formed in 1932. It is the second largest financial services group in Southeast Asia by assets and one of the world’s most highly-rated banks, with an Aa1 rating from Moody’s and AA- by both Fitch and S&P. Recognised for its financial strength and stability, OCBC is consistently ranked among the World’s Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker.