Manager, Event & Security (Kuala Lumpur)

Uemedgenta; Kuala Lumpur; On-site; MYR 80,000 - 120,000; Full time

Job summary

A luxury hospitality management firm in Kuala Lumpur seeks an experienced event coordinator to oversee high-profile events and VIP hospitality. Candidates should have a Bachelor’s Degree in Hospitality or related field and 8-10 years of relevant experience in premium venues. The role demands excellent interpersonal skills, attention to detail, and the ability to work under pressure. Flexibility for weekends and holidays is required, as well as proficiency in MS Office and familiarity with CRM systems.

Qualifications

• Minimum 8–10 years of experience in hospitality or event management, preferably in luxury environments.
• Experience in planning and executing large-scale events.
• Strong ability to engage with VIPs and stakeholders.

Responsibilities

• Ensure exceptional hospitality and coordination for events and visits.
• Manage logistics, setup, and vendor liaisons for events.
• Handle guest feedback and service recovery efficiently.

Skills

Interpersonal and communication skills

Event planning

Organizational skills

Problem-solving

Service-oriented mindset

MS Office proficiency

Education

Bachelor’s Degree in Hospitality, Event Management or related discipline

Tools

CRM systems

Job description

Job Description

Responsibilities

• Serve as the primary liaison between the company, tenants, and VIP guests, ensuring exceptional hospitality and smooth coordination during events and visits.
• Plan, coordinate and oversee all high-profile events, VIP visits, and hospitality activities, ensuring top-tier presentation, comfort and service quality.
• Work closely with mall management, tenants and service providers to ensure the facility environment and customer experience meet luxury standards.
• Supervise and guide frontline and concierge teams, ensuring they deliver a professional, welcoming, and polished experience to guests.
• Coordinate with security, housekeeping, and maintenance teams to ensure readiness, cleanliness, and safety of all event and public areas.
• Manage event logistics, including venue setup, crowd control, access management, and liaison with vendors, caterers, and decorators.
• Support marketing and communications teams in executing mall campaigns, corporate events, and tenant-led activities seamlessly.
• Handle guest feedback, VIP complaints, and service recovery promptly and professionally to maintain TRX’s premium reputation.
• Maintain excellent relationships with government bodies, embassies, and corporate partners for event approvals and special arrangements.
• Prepare post-event reports, performance reviews, and recommendations for continuous improvement in guest experience and event delivery.

Requirements

• Bachelor’s Degree in Hospitality, Event Management, Public Relations, or related discipline.
• Minimum 8–10 years of experience in hospitality, customer relations, or event management, preferably in luxury retail, hotels, or mixed-use developments.
• Strong interpersonal and communication skills, confident, articulate, and well‑groomed, with the ability to engage with VIPs and senior stakeholders.
• Proven experience in planning and executing large‑scale events and managing guest experiences at a premium venue.
• High attention to detail with excellent organizational and problem‑solving abilities.
• Professional demeanor with a service‑oriented mindset and ability to perform under pressure.
• Proficiency in MS Office; experience with CRM or event management systems is an advantage.
• Flexible to work on weekends, public holidays, or extended hours during special events.