Manager, Complaint Handling, BCM & Admin

Great Eastern; Kuala Lumpur; On-site; MYR 80,000 - 120,000; Full time

Job summary

A leading insurance firm based in Kuala Lumpur is seeking a qualified candidate for a supervisory role involving complaints handling, project management, and compliance oversight. The ideal candidate will have over 6 years of experience in the life insurance sector, strong analytical and interpersonal skills, and relevant qualifications. This position offers opportunities for professional growth and development within a dynamic team environment.

Qualifications

• Minimum 6 years working experience in a life insurance company or service industry.
• Minimum 6 years in supervisory level.
• Experience in BCM, customer service, system & project management.

Responsibilities

• Manage Complaints Handling unit and business reporting.
• Act as BCM coordinator and/or Complaint Handling Officer.
• Lead departmental projects and manage resources.

Skills

Interpersonal skills

Analytical skills

Problem solving skills

Team leadership

Education

Tertiary qualification in Business, Insurance or Statistics

Diploma in Insurance or equivalent certifications (LOMA, ACII, AMII, AAII)

Job description

Responsibilities

• Manage Complaints Handling unit, departmental & business reporting including related policy & guideline review & implementation
• Play the role as GELM entity BCM coordinator and/or Complaint Handling Officer for GELM
• Play the role of Departmental Risk Officer, Departmental Legal Officer, Departmental Data Officer and /or Compliance Officer
• Manage TeleForm design & user access matrix
• Plan and organise staff development including succession planning
• Resource management (plan, monitor & manage)
• Regulatory, syariah & statutory assessment & compliance
• Participate or lead projects under department, divisional, Company and/or Regional level for project planning, management & monitoring
• Participate in departmental budget and planning
• Lead or participate tendering project
• Process improvements & project implementation

Requirements

• Minimum 6 years working experience in a life insurance company or service industry
• Minimum 6 years in supervisory level
• Experience in BCM, customer service, system & project management
• Preferable tertiary qualification in Business, Insurance or Statistics
• Have diploma in Insurance, LOMA, ACII, AMII or AAII
• Strong interpersonal skills
• Analytical skills, problem solving skills
• Team leadership
• Ability to produce high quality work under pressure