Manager Cloud Hardware Support

Oracle Corporation Malaysia Sdn. Bhd.; Malaysia; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading technology company in Malaysia is seeking a professional to lead teams of Managers and Technicians in delivering on-site support and installations. The role involves overseeing 24/7 data center operations, developing high-performing teams, and ensuring compliance. Ideal candidates have a Bachelor's degree and experience in mission-critical IT environments, strong technical and business skills, and excellent communication capabilities. This position offers a chance to shape the next generation of cloud infrastructure in Malaysia.

Qualifications

• Proven leader of large, diverse teams in mission-critical IT environments.
• Strong technical and business acumen across infrastructure and DC operations.
• Skilled communicator able to influence across functions.
• Experience with hiring, mentoring, and developing managers.
• Adaptable and resilient in complex, fast-paced environments.

Responsibilities

• Oversee 24/7 data center operations and new regional deployments.
• Develop, coach, and scale high-performing technical teams.
• Collaborate globally to deliver project milestones.
• Foster continual improvement and operational efficiency.
• Manage vendors and ensure local regulatory compliance.

Skills

Leadership

Technical acumen

Communication

Mentoring

Adaptability

Education

Bachelor’s degree or equivalent industry experience

Job description

Lead teams of Managers, Datacenter Technicians and/or Field Engineers delivering on‑site support, installations, and proactive services across Malaysia.

Ensure 24×7 service levels, drive customer satisfaction, identify business opportunities and close operational gaps.

Serve as primary point of contact for escalated issues, facilitating advice across all levels.

Key Responsibilities

• Oversee 24/7 data center operations and new regional deployments
• Develop, coach, and scale high‑performing, diverse technical teams
• Collaborate globally to achieve consistency and deliver project milestones
• Foster continual improvement, risk mitigation and operational efficiency
• Manage vendors and ensure local regulatory compliance
• Drive recruitment, talent development and team progression
• Occasional travel within Malaysia required

About You

• Proven leader of large, diverse teams in mission‑critical IT environments with extensive data center exposure in hyperscale environments
• Strong technical and business acumen across infrastructure, DC operations and growth mindset
• Skilled communicator, able to influence across functions and senior management
• Experience with hiring, mentoring, and developing managers and staff
• Adaptable and resilient, thriving in complex, fast‑paced environments

Bachelor’s degree or equivalent industry experience preferred.

Ready to make an impact? Apply now to help shape the next generation of cloud infrastructure in Malaysia.

Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.