Manager, Client Management

AIA Malaysia; Batu Pahat; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading insurance provider in Batu Pahat is seeking a motivated individual to manage a sales team and enhance client relationships. The ideal candidate will possess a degree in business, with relevant experience in client-facing roles. Strong organizational, presentation, and analytical skills are essential. This role allows you to drive profits and enhance the customer experience through collaboration and targeted initiatives. Join us to inspire others to live Healthier, Longer, Better Lives.

Qualifications

• Candidate must possess a degree in business or a related field.
• Relevant experience in commercial, client-facing roles is essential.
• Strong planning, organization, and analytical abilities are required.

Responsibilities

• Manage sales team and relationships with assigned clients.
• Maintain professional relationships with clients and intermediaries.
• Provide recommendations based on claims and utilization analysis.

Skills

Strong presentation skills

Planning and organization

Analytical skills

Customer relationship management

Team player

Education

Degree in business or equivalent

Job description

Our Mission

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And as part of our marketing, distribution & partnership team, you’ll play a vital part in advancing this movement. From inspiring meaningful connections with customers, partners and other stakeholders, to delivering purpose‑led brand positioning and messaging, you'll be making a positive, healthy impact across all channels. You will have a unique and important part to play in helping more people live Healthier, Longer, Better Lives. So if you believe in inspiring a better future, read on.

About The Role

Responsible for the management of sales team and relationships with assigned clients.

Responsibilities

• Building and maintaining professional relationships and actively engage with clients and intermediaries to achieve overall sales and profitability targets.
• Provide consultative recommendation through analysis of Claims & Utilisation reports and propose measures to clients to better manage cost.
• Collaborate proactively and transparently with internal stakeholders (Operations, Customer Experience, Training, etc) to optimize the customer experience.
• Arrange and participate in internal and external client debrief.
• Act as “door‑opener” to Segment management team.
• Responsible for proposing new product or initiatives for Direct Clients.
• To monitor seamless implementation, including policy enrolment, briefing, helpdesk, policy issuance, setup.
• Involve in projects or initiatives that will further grow the overall CS business.

Requirements

• Possess a degree with business or equivalent.
• Relevant working experience in commercial, client‑facing role.
• Possess strong presentation, planning, organization and analytical skills.
• Ability to handle customer complaints and/or requests with a sense of urgency and have the ability to be impartial and objective.
• Strong team player, adaptable and versatile in working style.
• Independent, energetic, passionate, proactive, performance driven.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.