Manager Chargeback & Dispute Management

Hong Leong Bank Berhad; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading financial institution in Malaysia is seeking a candidate for the role of Chargeback & Dispute Management. This position is crucial for managing transaction disputes and ensuring compliance with Visa and MasterCard regulations. Candidates with a degree in Business or related fields are encouraged to apply, including fresh graduates, as training will be provided. Successful applicants will demonstrate strong analytical skills and a team-oriented approach. The office is located in Damansara City, Kuala Lumpur.

Qualifications

• Malaysian citizen.
• Fresh Graduates/Entry level applicants are invited to apply, training will be provided.

Responsibilities

• Analyze and process disputes to minimize monetary losses.
• Draft and prepare documents for dispute cases.
• Conduct daily reconciliation and monitoring of GL Account.

Skills

Knowledge on Credit Card system

Communication skills

Analytical skills

Team player

Education

Degree in Business Studies/Administration/Management or related field

Tools

Ascend

Dispute Manager System (DMS)

Job description

If you are looking to excel and make a difference, take a closer look at us… The role will be responsible for attending to all issuing related disputes to meet performance standard set and to ensure compliance of credit cards & debit cards guidelines and rules. The role reports to Manager, Chargeback & Dispute Management (Card Operations) and the successful candidate will be based in Damansara City office.

Responsibilities

• To analyze, process, conduct investigation on Issuing transaction disputes and to ensure that all Retrieval Request, 1st Chargeback, Representment, Pre Arbitration, Arbitration, pre compliance and compliance transactions are performed within the stipulated time frame as specified in Visa and MasterCard rules and regulations to minimize monetary losses.
• To review on rejected Chargeback transactions and re-key into the system for recovery purposes.
• To check and ensure that Chargeback documentations furnished to the Acquirer are adequate and sufficient to support Chargeback performed.
• To draft and prepare Chronological Events for financial related dispute cases meant for Pre-Arbitration, Arbitration, Pre-Compliance and Compliance cases.
• Perform daily reconciliation and monitoring of GL Account and for tabulation of month-end ageing buckets and statistics on Balance Sheet Review including the BNM reporting.
• Ensure deliverables meet the standard requirement and quality, and to comply with bank policy & regulation, BNM guidelines and Card scheme rules as necessary.

Job Requirements

Education/Qualification

• Malaysian citizen
• Preferably with a Degree in Business Studies/Administration/Management, or any related field.
• Fresh Graduates/Entry level applicants are invited to apply, training will be provided.

Experience & Skillsets

• Knowledge on Credit Card system i.e. Ascend, Dispute Manager System (DMS) and knowledge in handling Visa & MasterCard dispute cases.
• Possess good communication and reporting skills, analytical and self-motivated.
• Strong team spirit player with a positive attitude and having the drive to improve processes.

What’s next?

• Once you’ve applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process.
• Should you be shortlisted for the role, we will send you an invitation via email for an interview. You can also check on your application status by logging into your candidate account.

About Hong Leong Bank

We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.

We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.

Realise your full potential at Hong Leong Bank by applying now.