Manager, Administration & Human Resources Department

Private Advertiser; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading retail company is seeking a Manager for the Administration and Human Resources Department in Kuala Lumpur. This full-time role involves managing HR operations across retail outlets, enforcing policies, and handling recruitment. Candidates should have a Bachelor’s Degree and at least 4 years of HR experience, preferably in retail. Strong knowledge of Malaysian employment laws and excellent communication skills are essential. The company offers a dynamic work environment with opportunities for development.

Qualifications

• Minimum 4 years of experience in HR or Administration, preferably in retail or service industry.
• Experience in managing frontline employees and multi-location operations.
• Strong presentation and management skills.

Responsibilities

• Oversee day-to-day HR operations to support retail outlets.
• Develop and enforce HR policies aligned with retail operations.
• Manage recruitment for retail positions including onboarding.
• Oversee employee records and payroll coordination.
• Support training initiatives for customer service and sales.
• Coordinate employee engagement activities for retention.

Skills

Knowledge of Malaysian employment laws

Excellent communication skills

Digital proficiency in Microsoft Office

HR-related software proficiency

Strong leadership capabilities

Problem-solving skills

Education

Bachelor’s Degree in Human Resources, Business Management, Retail Management

Job description

Manager, Administration & Human Resources Department

We are seeking a talented and driven Manager to join our dynamic Administration and Human Resources Department within the retail environment. This full‑time role will be based at our Kuala Lumpur head office, with regular engagement across retail outlets. The role plays a key part in supporting business growth by ensuring effective people management, workforce planning, and retail operational support.

Responsibilities

• Oversee day‑to‑day Administration and Human Resources operations to support retail outlets and head office functions.
• Develop, implement, and enforce HR policies and procedures aligned with retail operations, including attendance, shift scheduling, discipline, and performance management.
• Manage end‑to‑end recruitment for retail positions (store managers, supervisors, sales associates) including manpower planning, high‑volume hiring, onboarding, and induction.
• Oversee employee records, payroll coordination, benefits administration, and shift‑based workforce management in compliance with company policies.
• Support training and development initiatives focused on customer service excellence, sales performance, and retail operations standards.
• Coordinate and facilitate employee engagement activities to improve staff retention, morale, and productivity across retail outlets.
• Act as a key advisor to retail managers and supervisors on HR matters such as employee relations, disciplinary issues, grievances, and performance improvement.
• Ensure compliance with Malaysian employment laws, including labour regulations relevant to retail operations (working hours, overtime, rest days, and statutory requirements).
• Continuously review and improve HR and administrative processes to enhance employee experience, operational efficiency, and business performance in a fast‑paced retail environment.

Qualifications

• Bachelor’s Degree in Human Resources, Business Management, Retail Management, or a related field.

Experience

• Minimum 4 years of experience in HR or Administration, preferably within the retail, F&B, hospitality, or service industry.
• Experience managing frontline employees, shift work, and multi‑location operations will be an added advantage.

Skills & Knowledge

• Strong knowledge of Malaysian employment laws and HR best practices.
• Excellent communication, presentation and management skills.
• Digitally savvy and proficient in Microsoft Office and related tools.
• Proficient in the use of HR‑related software and technology.
• Strong problem‑solving, decision‑making, and conflict resolution skills in a high‑pressure retail environment.
• Demonstrates strong leadership with the ability to collaborate effectively with retail and corporate teams.
• Independent, disciplined and results‑oriented.

Location

Kuala Lumpur City Centre, Kuala Lumpur, MY