Management Associate - Operations

Sunway Retail; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A retail management company is offering an exciting 2-year Management Associate program in Operations, designed to develop future leaders. Candidates will experience hands-on learning through dynamic rotations across various divisions, including retail operations and building maintenance, while also receiving mentorship aimed at leadership roles. This is an excellent opportunity for graduates with strong analytical and communication skills and a minimum CGPA of 3.5 to forge a successful career in operations management.

Qualifications

• Minimum CGPA of 3.5 and above.
• Strong analytical and problem-solving abilities are required.
• Excellent communication skills with a proactive learning attitude.

Responsibilities

• Inspect tenant outlets and foster positive relationships with tenants.
• Coordinate building repair and upgrading works for improved mall operations.
• Oversee car park operations ensuring smooth functionality.
• Analyze incident reports and coordinate with other departments for security services.
• Ensure timely execution of emergency repairs for mechanical and electrical systems.

Skills

Analytical skills

Problem-solving abilities

Communication skills

Proactive approach

Education

Bachelor’s degree in Mechanical Engineering, Electrical Engineering, or related field

Job description

Embark on an exciting 2-year journey with our structured Management Associate (MA) program in the Operations Division. Designed to develop top talents to achieve world-class excellence, this program offers accelerated learning and development opportunities, preparing you for future leadership roles at Sunway Malls. You will gain comprehensive experience through rotations across various key divisions, paving the way for a successful career in operations management.

Program Highlights

• Dynamic Rotations: Experience hands‑on learning across COE Operations/ Retail Operations, Housekeeping, Building Services, Car Park, Security, and Technical Services (M&E).
• Leadership Development: Benefit from mentorship and training aimed at grooming you for leadership roles within Sunway Malls.
• Career Growth: Build a solid foundation for a future career in operations with exposure to various aspects of mall management.

Key Responsibilities

• Retail Operations:
  Inspect tenant outlets and foster positive relationships with tenants.
  Escalate issues to the Operations Manager & Assistant Manager as needed.
  Ensure tenant outlets comply with Tenancy Agreements and statutory requirements.
  Address tenant inquiries, handle complaints, and manage tenant schedules and deliveries.
  Prepare correspondence, reports, and communications to tenants.
  Develop and implement best practices for housekeeping activities.
  Manage staff rosters, monitor attendance, and oversee service contracts.
  Supervise cleaning and landscaping services, ensuring effective waste disposal and pest control.
• Building Maintenance:
  Coordinate building repair and upgrading works for improved mall operations.
  Handle inquiries and complaints related to building maintenance.
  Liaise with contractors and oversee renovation and dismantling works.
  Ensure adherence to workflow, systems, company policies, and statutory requirements.
• Car Park Operations:
  Oversee car park operations, ensuring smooth functionality and traffic flow.
  Ensure cleanliness and security procedures are followed.
  Manage float checks, customer inquiries, and administrative tasks related to car park operations.
  Assist in collecting takings from Pay on Exit Kiosks.
• Security & Safety:
  Monitor staff deployment and maintain departmental discipline.
  Analyze incident reports and coordinate with other departments for security services.
  Assist in security training and prepare reports for department meetings.
• Technical Services (Mechanical & Electrical):
  Ensure timely execution of emergency repairs and maintenance.
  Minimize downtime of mechanical and electrical systems.
  Conduct preventive maintenance and supervise contractors during renovations.
  Perform regular inspections and assist in staff rostering.

Required Knowledge, Skills, and Abilities

• Education: Bachelor’s degree in Mechanical Engineering, Electrical Engineering, or a related field. Open to candidates from other fields of study with high potential.
• CGPA: Minimum CGPA of 3.5 and above.
• Skills: Strong analytical and problem‑solving abilities, excellent communication skills, and a proactive approach to learning and development.
• Experience: No prior experience required; however, relevant internships or experience in a related field is a plus.
• Personal Qualities: Ambitious, adaptable, and motivated to grow into a leadership role.

Apply Now

If you are ready to take on a challenging and rewarding career, apply now to join our Management Associate (Operations) program and be part of a dynamic team that is shaping the future of Sunway Malls.