Managed Services Operations Coordinator

Agensi Pekerjaan Penta Consultancy Sdn. Bhd; Petaling Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A recruitment consultancy in Petaling Jaya is seeking a Managed Services Operations Coordinator to support the Service Delivery Manager and ensure team compliance with processes. The ideal candidate will have at least 2 years of administrative experience, strong organizational skills, and proficiency in Microsoft Office. This role requires effective communication in English and the ability to work collaboratively in a team-oriented environment.

Qualifications

• Minimum 2 years of experience in administrative support, coordination, or operations.
• Strong organizational and task management skills required.
• Clear and confident communication in English (both written and spoken).

Responsibilities

• Support the Service Delivery Manager in tracking daily team activities.
• Monitor team compliance with SOPs and workflows.
• Maintain and update documentation related to operational processes.

Skills

Organizational skills

Task management skills

Attention to detail

Communication skills

Tools

Microsoft Office

Job description

About the job Managed Services Operations Coordinator

Job Responsibilities:

• Support the Service Delivery Manager in tracking daily team activities and deliverables.
  
• Monitor and ensure team compliance with SOPs and internal workflows.
  
• Maintain and update documentation related to operational processes and service delivery.
  
• Coordinate team scheduling, leave planning, and task handovers.
  
• Prepare internal reports and summaries on task progress and process adherence.
  
• Follow up with team members on assigned responsibilities and send timely reminders.
  
• Act as the teams primary contact for administrative and non-technical coordination matters.
• Assist in organizing internal briefings, follow-ups, and managing escalations as needed.
  

Job Requirements:

• Minimum 2 years of experience in administrative support, coordination, or operations
  
• Strong organizational and task management skills
  
• High attention to detail, particularly in documentation and reporting
  
• Proficient in Microsoft Office (Word, Excel, Outlook)
  
• Clear and confident communication in English (both written and spoken)
  
• Able to work independently and collaboratively in a team-oriented environment