Mall Front Desk & Customer Experience Specialist

CHJ Property Sdn Bhd; Kangar; On-site; MYR 20,000 - 100,000; Full time

Job summary

A local property management company in Malaysia is seeking a customer service representative to manage the front desk and assist with mall operations. The role involves attending to customers, providing information on mall facilities, and supporting events and promotions. The ideal candidate has strong communication skills and experience in customer service, ensuring a welcoming environment for visitors. This position offers opportunities to interact with tenants and manage various administrative duties.

Qualifications

• Excellent communication skills for customer interaction.
• Ability to handle inquiries efficiently and professionally.
• Experience in customer service or front desk operations.

Responsibilities

• Attend to walk-in customers and phone inquiries.
• Provide information about mall facilities and promotions.
• Assist tenants with service requests and monitor mall conditions.
• Support mall events and distribute promotional materials.
• Coordinate with security for emergencies and ensure safety compliance.

Job description

A local property management company in Malaysia is seeking a customer service representative to manage the front desk and assist with mall operations. The role involves attending to customers, providing information on mall facilities, and supporting events and promotions. The ideal candidate has strong communication skills and experience in customer service, ensuring a welcoming environment for visitors. This position offers opportunities to interact with tenants and manage various administrative duties.