Mainframe Support System Specialist

OPUS IT Services; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

A technology services company in Kuala Lumpur is seeking a professional to manage escalations and client relationships. The role requires ensuring service delivery meets client expectations and maintaining workflow efficiency within teams. Candidates must hold a Bachelor’s degree and possess at least 15 years of experience, particularly in managing IBM z platform environments. This position is crucial for ensuring project success and client satisfaction.

Qualifications

• At least 15 years of working experience.
• Experience in managing IBM z platform environment.

Responsibilities

• Manage all escalations, client contact requirements, and ensure services coverage by the squad.
• Ensure consistent services delivery meets the committed client quality outcomes.
• Maintain the flow of work and manage all backlogs and priorities.
• Recognize complex problems and implement solutions.

Education

Bachelor’s degree

Tools

IBM z platform

Job description

Manage all escalations, client contact requirements, and ensure services coverage by the squad.

Ensure consistent services delivery meets the committed client quality outcomes, metrics and expectations for the services scope of the squad (relevant SLAs etc).

Maintain the flow of work and manage all backlogs and they set priorities for the squad while working to remove hurdles and bottlenecks to work execution.

Recognizes complex problems related to functional objectives. Applies creativity and judgment to developmental work on different projects within the business environment. Analyzes situations and implement solutions, or develop new system elements, procedures or processes.

Accountable for department results and for activities and/or projects involving multi-functional teams.

Activities are subject to business measurements, impact customer satisfaction, and impact project costs or expenses.

Regularly participates in overall functional program planning.

Requirements:

Bachelor’s degree with at least 15 years of working experience.

Experienced in managing IBM z platform environment.