Luxury Restaurant Reservations Supervisor – Pre-Opening

Hilton Worldwide, Inc.; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global hospitality leader is seeking a Restaurant Reservation Supervisor to oversee the reservation team and ensure personalized guest experiences. This role involves coordinating bookings, maintaining service standards, and enhancing guest satisfaction. Candidates should have a minimum of 3 years' experience in a similar role and strong communication skills. The supervisor will also handle various administrative tasks and ensure the team works effectively during peak periods, all while contributing to a luxurious dining experience.

Qualifications

• Minimum of 3 years in a similar role within a well-established hotel.
• Proficiency in Microsoft Office Suite; familiarity with hotel systems is an advantage.
• Excellent English communication, business correspondence, and interpersonal skills.

Responsibilities

• Oversee and inspire a team of reservation agents.
• Ensure seamless coordination of bookings and personalized guest communication.
• Document and accommodate special requests for personalized service.

Skills

Strong communication skills in English

Attention to detail

Strong multitasking

Excellent interpersonal skills

Education

3 years experience in a similar role

Tools

Microsoft Office Suite

Adobe InDesign

Canva

FCS

POS

Job description

A global hospitality leader is seeking a Restaurant Reservation Supervisor to oversee the reservation team and ensure personalized guest experiences. This role involves coordinating bookings, maintaining service standards, and enhancing guest satisfaction. Candidates should have a minimum of 3 years' experience in a similar role and strong communication skills. The supervisor will also handle various administrative tasks and ensure the team works effectively during peak periods, all while contributing to a luxurious dining experience.