Loyalty Program Development Executive

See Hoy Chan; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A retail mall management company is looking for an entry-level Lead Executive to establish a loyalty program at Starling Mall. The role involves engaging with retailers to set up joint promotions, planning events, and improving customer experience. Ideal candidates include SPM or diploma holders and fresh graduates with a degree. The company offers competitive remuneration, professional development opportunities, and a supportive work environment, making it a great opportunity to start your career in retail.

Benefits

Competitive remuneration

Opportunities for professional development

Range of benefits for work-life balance

Qualifications

• SPM or Diploma holders with working experience.
• Fresh graduates with a degree, but no working experience are welcomed.
• Must be able to speak English.

Responsibilities

• Engage with tenant retailers for loyalty campaigns.
• Plan and execute small-scale events.
• Work with vendors on logistics for redemption gifts.

Skills

Ability to engage with retailers

Event planning

Communication skills

Customer support

Education

SPM or Diploma

Degree (fresh graduates accepted)

Job description

An entry-level Lead Executive position tasked to Establish an In-Mall Loyalty Program and Kickstart Branding and Loyalty Campaign Activities at the Starling Mall.

What you'll be doing

Represent The Loyalty Program of The Starling Mall to engage with various tenant retailers for the purpose of structuring monthly joint loyalty promotion campaigns at our Mall's Loyalty Booth to bring joy and shopper privileges to Starling Mall visitors.

Plan, design, structure and execute small-scale events and campaigns that can delight our Mall Shoppers, to be held at our mall Loyalty Booth, with distributions of campaign free redemption gifts during campaign period.

Job Goals: Make Starling Mall a preferred mall destination in our shoppers’ hearts, using the power and creativity of Branding and Loyalty Program to improve the shopper's experience and shoppers' loyalty.

To be very clear, this is not a job that requires the Jobholder to bring in any sales revenue.

Back‑End Functions

Work with other vendors to execute the purchasing function and manage the logistics to purchase, transport and store such redemption gifts for shopper campaigns.

Participate in online customer support functions for our loyalty software and app which is used by all our shoppers and our mall retailers.

What we’re looking for

SPM or Diploma holders with working experience

Or fresh graduates with a degree, but no working experience.

Must be able to speak English.

Writing skills are not necessary.

What we offer

At See Hoy Chan Sdn. Berhad, we are committed to providing our employees with a supportive and rewarding work environment. We offer competitive remuneration, opportunities for professional development, and a range of benefits to support your work‑life balance. Join our team and be a part of our exciting journey as we continue to innovate and excel in the retail industry.

If this role aligns with your skills and experience, we encourage you to apply now.