Loyalty & Experience Strategy Executive

Mah Sing Group; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading company in Malaysia is seeking a motivated Executive for their Experience Management department. The role focuses on enhancing customer engagement and loyalty through program management. Key responsibilities include daily operations, cross-team collaboration, performance monitoring, and data analysis. Ideal candidates should possess a diploma in marketing, strong analytical abilities, and excellent communication skills. This is an excellent opportunity for those looking to develop in customer engagement and marketing strategies.

Qualifications

• Previous experience in loyalty program management or customer relationship management is preferred.
• Detail-oriented with strong organizational skills.
• Proactive mindset with a willingness to learn and adapt.

Responsibilities

• Assist in the day-to-day operation of the loyalty program.
• Collaborate with cross-functional teams to ensure alignment of strategies.
• Monitor program performance and propose recommendations for improvement.

Skills

Analytical skills

Communication skills

Proficiency in Microsoft Excel

Proficiency in Microsoft PowerPoint

Organizational skills

Education

Diploma/ Degree in Marketing or equivalent

Job description

A leading company in Malaysia is seeking a motivated Executive for their Experience Management department. The role focuses on enhancing customer engagement and loyalty through program management. Key responsibilities include daily operations, cross-team collaboration, performance monitoring, and data analysis. Ideal candidates should possess a diploma in marketing, strong analytical abilities, and excellent communication skills. This is an excellent opportunity for those looking to develop in customer engagement and marketing strategies.