Logistics Customer Service & Order Management Specialist

Kuehne & Nagel; Johor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global logistics leader is seeking a Contract Logistics Customer Service Specialist in Johor, Malaysia. You will manage customer needs while ensuring seamless supply chain processes, including order management and compliance with contractual obligations. The ideal candidate has at least 2 years of customer service experience, strong communication skills, and proficiency in Microsoft Office and SAP S/4 HANA. This position offers an opportunity for career development within a collaborative and supportive work environment.

Benefits

Structured training programs

Opportunities for career development

Supportive work culture

Qualifications

• Minimum 2 years of experience in customer service or administrative support, ideally in logistics.
• High attention to detail and accuracy in documentation and billing.
• Proactive, organized team player thriving in a fast-paced environment.

Responsibilities

• Manage customer needs and respond to requests in a timely manner.
• Process orders in the system and communicate order status to customers.
• Ensure compliance with customer contractual obligations.

Skills

Strong communication

Coordination

Problem-solving

Customer-focused mindset

Attention to detail

Tools

Microsoft Office

SAP S/4 HANA

Job description

A global logistics leader is seeking a Contract Logistics Customer Service Specialist in Johor, Malaysia. You will manage customer needs while ensuring seamless supply chain processes, including order management and compliance with contractual obligations. The ideal candidate has at least 2 years of customer service experience, strong communication skills, and proficiency in Microsoft Office and SAP S/4 HANA. This position offers an opportunity for career development within a collaborative and supportive work environment.