Logistics Customer Care Specialist for Freight Forwarding

TXI Logistics (M) Sdn Bhd; Puchong; On-site; MYR 30,000 - 45,000; Full time

Job summary

A logistics company is seeking an enthusiastic Customer Service Executive to enhance operational efficiencies and deliver exceptional customer service in Puchong, Selangor. Responsibilities include managing logistics documentation, coordinating with operations, and providing shipment updates. Ideal candidates will possess a diploma or degree, strong communication skills, and 1+ years in a customer service role, preferably in logistics. Competitive salary and benefits offered, along with opportunities for advancement.

Benefits

Competitive salary

Career advancement opportunities

Training and development programmes

Qualifications

• Minimum 1 year of experience in customer service or client-facing role.
• Strong communication and interpersonal skills.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
• Basic understanding of logistics and Incoterms.
• Problem-solving mindset with adaptability.

Responsibilities

• Creating job entries in the logistics system.
• Preparing documentation such as Customs Forms and Airway Bills.
• Coordinating daily delivery planning with the operations team.
• Involvement in the billing process.
• Providing shipment updates to customers.

Skills

Customer service

Communication

Interpersonal skills

Problem-solving

Attention to detail

Teamwork

Adaptability

Fluency in Chinese

Fluency in English

Fluency in Bahasa Malaysia

Education

Diploma or Degree

Tools

Microsoft Office Suite

Job description

A logistics company is seeking an enthusiastic Customer Service Executive to enhance operational efficiencies and deliver exceptional customer service in Puchong, Selangor. Responsibilities include managing logistics documentation, coordinating with operations, and providing shipment updates. Ideal candidates will possess a diploma or degree, strong communication skills, and 1+ years in a customer service role, preferably in logistics. Competitive salary and benefits offered, along with opportunities for advancement.