Logistic Operation Officer

Expeditors International; Johor Bahru; On-site; MYR 40,000 - 60,000; Full time

Job summary

A global logistics company in Johor Bahru is seeking a candidate to manage freight processes and ensure customer satisfaction. Responsibilities include billing accuracy, data entry, and compliance with regulations. Applicants should possess a diploma in logistics or transportation, have at least one year of related experience, and be fluent in English. This position offers excellent benefits such as a 13th month salary and opportunities for growth within the company.

Benefits

13 Months salary

Employee Stock Purchase Plan

Training and Personnel Development Program

Growth opportunities within the company

Qualifications

• At least 1 year of working experience in the related field is required.

Responsibilities

• Ensure smooth and timely freight process flow.
• Ensure accurate and timely client and vendors billing.
• Ensure accurate and timely data entry into our operating system.
• Interact with our customers in arranging their shipments, meeting customer service standards.
• Ensure all shipments processed comply with regulations at all times.
• Understand department process flow, constantly looking for areas of improved efficiency.
• Ensure all customers standard operating procedures are followed as per the DLSOP.
• Work with the team on meeting KPI standards, as per the company’s procedures.
• Monitor shipment reports to ensure total customer satisfaction.
• Daily review operational reports and work with team on updating event codes.
• Build and maintain strong relationships with vendors and customers.
• Take up additional tasks and responsibilities as required.

Skills

Fluent in English

Intermediate Computer Skill (Microsoft Office)

Education

Diploma in Logistic/Transportation or equivalent

Job description

Company Description

Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 18,000 trained professionals in a worldwide network of over 340 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include the consolidation and forwarding of air or ocean freight, customs brokerage, vendor consolidation, cargo insurance, time‑definite transportation, order management, warehousing, distribution and customized logistics solutions.

At Expeditors, we pride ourselves on being a solutions‑based organization and take time to understand each customer's individual business needs. As a non‑asset based organization, we have considerable flexibility when managing customers' supply chains. Due to our relationships with local suppliers and global air and ocean partners, we can provide customers with the best routing and pricing options. Our comprehensive, flexible spectrum of services is supported by leading‑edge information technology that provides a high level of visibility from end to end.

Job Description

• Ensure smooth and timely freight process flow.
• Ensure accurate and timely client and vendors billing.
• Ensure accurate and timely data entry into our operating system.
• Interact with our customers in arranging their shipments, meeting customer service standards.
• Ensure all shipments processed comply with regulations at all times. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies/requirements.
• Understand department process flow, constantly looking for areas of improved efficiency.
• Ensure all customers standard operating procedures are followed as per the DLSOP.
• Work with the team on meeting KPI standards, as per the company’s procedures.
• Monitor shipment reports to ensure total customer satisfaction.
• Daily review operational reports and work with team on updating event codes.
• Build and maintain strong relationships with vendors and customers.
• To take up additional tasks and responsibilities as and when required to meet the Department’s needs.

Qualifications

• Candidate must possess at least Diplomain Logistic/Transportation or equivalent.
• At least 1Yearof working experience in the related field is required for this position.
• Required Skills: Fluent in English, Intermediate Computer Skill (Microsoft Office)

Additional Information

Expeditors offers excellent benefits:

• 13 Months
• Employee Stock Purchase Plan
• Training and Personnel Development Program
• Growth opportunities within the company