Loan Officer Analyst

MyValiant; Kuala Selangor; On-site; MYR 60,000 - 80,000; Full time

Job summary

A financial services company in Kuala Selangor is seeking a subject expert in Lending Operations to ensure compliance with regulatory requirements and optimize processes. You'll analyze customer inquiries, lead user acceptance testing, and collaborate with cross-functional teams. Candidates should have at least 2 years of relevant experience, strong problem-solving skills, and excellent communication abilities. Be part of a dynamic environment where you can make a significant impact.

Qualifications

• At least 2 years of experience in Loan/Mortgage/Lending operations.
• Strong foundation in design thinking and human-centric methodologies.
• Excellent communication and organizational skills.

Responsibilities

• Ensure operations comply with regulatory and internal requirements.
• Analyze and respond to General Enquiry cases within SLA.
• Attend to Lending related UAT and update Test Scripts.

Skills

Problem-solving skills

Excellent communication

Presentation skills

Data exploration

Job description

● Be our subject expert in our Lending Operations.

● Ensure day-to-day operations comply with the regulatory and internal requirements.

● Collaborate with product, customer experience and business to create a robust operation process that delight our customers where it matters most.

● Leverage technology to drive a high degree of digitalisation and scalability.

Lending General Enquiry

● To attend to the General Enquiry case raised by Customer Experience. Analyze and to respond within the SLA.

● Ensure case analyse thoroughly and respond to Customer Experience within the SLA.

User Acceptance Test (UAT)

● To attend to Lending related UAT as per timeline set.

● Ensure UAT Test Script is updated correctly and review the team lead.

Requirements

● Passionate about solving problems – possesses a relentless need for investigation and data exploration. Use your problem-solving skills to foresee obstacles and proposed changes to the operation process.

● At least 2 years of experience in Loan/ Mortgage/ Lending operations, journey mapping and process optimization Strong foundation in design thinking and human centric methodologies within financial/ banking industry

● A thorough understanding of the latest process enhancement strategies and experience applying related to Lending industry

● A sharp eye for identifying weak points in processes and workflow structures

● A strategic and analytical mindset as you will have to critically evaluate individual processes and iterations, then synthesize their insights

● An excellent communicator with top-notch presentation skills as you will often hold presentations, lead brainstorming sessions and trainings, and create reports

● Must be organized and committed to meeting deadlines as you will spearhead both the planning and implementation

● Comfort in dealing with ambiguity and operating in a fast-changing, unstructured environment

● Confidence in your abilities to lead organizational change.

● Collaborated effectively with cross-functional teams including Operations, Compliance, Product, and IT to ensure seamless process execution, resolve client issues efficiently, and align business objectives across departments.

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