Life Insurance Branch Services Specialist

Generali Life Insurance Malaysia Berhad; George Town; On-site; MYR 150,000 - 200,000; Full time

Job summary

An insurance company in Malaysia is seeking a dedicated customer service representative in George Town, Penang. The successful candidate will provide reliable service to policyholders and agents, manage inquiries, and resolve complaints effectively. Candidates should possess a diploma or degree in a related field and have 1-3 years of experience in customer service, ideally within the insurance sector. Strong communication and interpersonal skills are a must, along with a proactive approach to meeting deadlines.

Qualifications

• Minimum 1-3 years’ experience in customer service or administration, preferably in the insurance industry.
• Knowledge of the life insurance business.
• Strong interpersonal skills and pleasant personality.

Responsibilities

• Execute daily operations for policyholder/agent inquiries.
• Manage office supplies and ensure compliance with procedures.
• Handle complaints and resolve issues in collaboration with process owners.
• Ensure timely premium collections and record updates.
• Uphold customer service standards in line with company attitudes.

Skills

Customer service experience

Interpersonal skills

Effective communication

Proactive mindset

Education

Diploma/Degree in business related course

Job description

An insurance company in Malaysia is seeking a dedicated customer service representative in George Town, Penang. The successful candidate will provide reliable service to policyholders and agents, manage inquiries, and resolve complaints effectively. Candidates should possess a diploma or degree in a related field and have 1-3 years of experience in customer service, ideally within the insurance sector. Strong communication and interpersonal skills are a must, along with a proactive approach to meeting deadlines.