Learning / Training & Development Executive (Retail Trainer)

Bonia; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading retail company in Kuala Lumpur seeks a Learning / Training & Development Executive. In this role, you will manage HRD Corp claims, coordinate training schedules, and deliver various training programs on company culture, product knowledge, and customer service. You should possess a degree in relevant fields, with a minimum of 2 years' experience in the retail industry. Strong presentation, communication, and interpersonal skills are essential. The position may require travel to retail boutiques.

Qualifications

• Minimum 2 years of training & development experience in retail or similar industry.
• Proficient in Microsoft Office applications.
• Digital learning knowledge preferred.

Responsibilities

• Manage HRD Corp claims, documentation, and compliance requirements.
• Coordinate training schedules and evaluations.
• Deliver modules on company culture and service standards.
• Support product training development and delivery.
• Deliver customer service training aligned with company values.

Skills

Good presentation skills

Excellent oral communication skills

Excellent written communication skills

Strong interpersonal skills

Ability to influence others

Teamwork

Analytical skills

Organizational skills

Education

Degree in Business Administration, Psychology, Human Resources or related

Professional qualification in Training & Development

Tools

Microsoft Office (Word, Excel, PowerPoint)

Job description

Learning / Training & Development Executive (Retail Trainer)

• Manage HRD Corp (HRDF) claims, documentation, and compliance requirements.

• Coordinate training schedules, attendance materials, and evaluations.

• Maintain accurate training records, reports, and training cost tracking.

• Liaise with internal teams, trainers, and external training providers.

• Coordinate and conduct onboarding programs for new retail and corporate hires.
• Deliver modules on company culture, service standards, and basic operations.
• Ensure consistent onboarding experience across outlets and departments.
• Collect feedback and support continuous improvement initiatives.

Product Training

• Support development and delivery of product training programs.
• Ensure accurate product knowledge aligned with brand standards.
• Coordinate product training for new launches, campaigns, and seasonal collections.
• Collaborate with merchandising, marketing, and operations teams.

Brand & Customer Service Training

• Deliver brand-led customer service training aligned with company values and service standards.
• Train frontline teams on customer engagement, service etiquette, and brand experience.
• Reinforce service behaviours through role-play, observation, and coaching support.
• Support consistency of customer experience across all touchpoints.

Job Requirements

• Degree in Business Administration, Psychology, Human Resources or related.
• Professional qualification in Training & Development will be an added advantage.
• Minimum 2 years of training & development experience in retail or similar industry.
• Good presentation skills, excellent oral and written communication skills.
• Strong ability to influence and motivate others.
• Strong interpersonal skills; comfortable working within the team and with all levels of management and retail boutique team.
• Proficient in Microsoft Office applications (Word / Excel / Powerpoint).
• Digital learning knowledge, good analytical and orgranisational skills.
• Able to travel and visit our retail boutiques when required.

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