Learning & Development Manager (Pre-Opening) - Conrad Kuala Lumpur

Hilton; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A leading international hospitality company is seeking a Learning & Development Manager in Kuala Lumpur. The role involves coordinating hotel trainings, developing programs, and ensuring training records are maintained. Successful candidates should have at least 2 years of hotel industry experience, along with management experience in a training role. Proficiency in English and Chinese is crucial. This is an opportunity to join a dynamic team dedicated to exceptional guest experiences.

Qualifications

• Minimum 2 years of related working experience in the hotel industry.
• Management experience in a training supervisory or above role, in an international 5-star hotel.
• Willing to take challenges and work under pressure.

Responsibilities

• Coordinate and manage the implementation of hotel trainings.
• Develop plans to conduct needs analyses and in-house training regularly.
• Manage the planning and delivery of orientation programs.

Skills

Communication skills

Project management skills

Presentation and teaching skills

Knowledgeable of Learning & Development

Excellent command of English and Chinese

Education

University graduate

Job description

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we\'re here: to delight our guests, Team Members, and owners alike.

Overview

The Learning & Development Manager coordinates and manages the implementation of hotel trainings in line with brand and hotel policies and procedures. This role develops and maintains training resources, implement systems that promote growth and development, ensuring that all promises to stake holders are delivered. He / she assists the Director of Human Resources in creating an effective and efficient operation for the Training department.

What will I be doing?

• Update the training notice board with all information on the situation in and out of the hotel as well as training information.
• Assist in the implementation of recognition programs.
• Familiar with Forbes Standards training and able to ensure excellence in guest experience delivery throughout all guest touch point areas
• Organize a coordinate approved cross trainings.
• Carry out talent programs according to brand standards.
• Assist to set up and maintain training and talent program policies.
• Develop plans to conduct needs analyses and in-house training on a regular basis.
• Propose training plans and ensure that all training records are in place.
• Develop tools and systems to ensure training and development programs meet hotel objectives.
• Ensure that training and development are integrated into business plans and budgets, and targeted goals are identified and monitored.
• Take part in the preparation and planning of the Training department’s goals and objectives.
• Facilitate the implementation of multi-skill programs.
• Manage the planning and delivery of orientation programs.
• Offer support and advice on personal development plans to team members under your supervision.
• Implement appropriate management practices that provide team members with motivation and communication.
• Provide information as required regarding training records and attendance.
• Assist all departmental trainers with their training where necessary.
• Deal effectively with guests and workplace colleagues from a variety of cultures.
• Be aware of duty of care, and adhere to occupational health and safety legislations, policies and procedures.
• Adhere to the hotel’s security and emergency policies and procedures.
• Be familiar with property safety, current first aid and fire emergency procedures.
• Ensure that all team members have a complete understanding of and adhere to the hotel’s team member rules and regulations.
• Carry out any other reasonable duties and responsibilities as assigned.
• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

What are we looking for?

An Learning & Development Manager, serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• University graduate.
• Minimum 2 years of related working experience in the hotel industry.
• Have management experience in a training supervisory or above role, in an international 5-star hotel.
• Excellent command of written and spoken English and Chinese to meet business needs.
• Good communication skills.
• Knowledgeable of Learning & Development.
• Good presentation and teaching skills.
• Good project management skills.
• Excellent coordination and organization ability.
• Willing to take challenges and work under pressure.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Job: Human Resources

Title: Learning & Development Manager (Pre-Opening) - Conrad Kuala Lumpur

Location: null

Requisition ID: HOT0BXN1

EOE/AA/Disabled/Veterans