Learning & Development Executive / Assistant

4Fingers; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading food service company in Kuala Lumpur is seeking a Learning & Development Executive/Assistant to develop and implement training programs. The ideal candidate will lead training sessions, enhance skill development, and collaborate with management to improve operational excellence. The role requires strong people management skills and the ability to effectively manage training assessments. Proficiency in Microsoft Office is essential. Join us to contribute to our mission of delivering exceptional service!

Qualifications

• Hands-on individual with experience in restaurant operations.
• Understanding of the complete Learning & Development cycle.
• Ability to foster teamwork and collaboration.

Responsibilities

• Develop and implement training materials and programs.
• Lead training sessions across various team levels.
• Collaborate with management for training alignment.
• Conduct assessments and follow-up on training outcomes.

Skills

Multi-tasking

Service-oriented mindset

Interpersonal skills

Leadership skills

People management

Collaboration

Conflict management

Problem-solving abilities

Proficiency in Microsoft Office

Job description

Learning & Development Executive / Assistant

Develop tailored learning materials and training content that address specific needs (e.g., Standard operation procedure, customer service, leadership, etc.)

Lead and facilitate training sessions for team members at different levels, including team members, shift managers/supervisors and assistant managers. This can involve onboarding, upskilling, and refresher courses.

Develop new modules according to operational needs and related skills.

Develop and Implement training programs in all restaurants with positive outcomes in product, service and image quality.

Conduct basic/refresher/new restaurant opening training and any performance improvement tasks.

Conduct training for new product launch.

Conduct Shift Manager Training Program according to internal career development.

Skills Enhancement & Continuous Learning

Organize training programs that focus on enhancing specific skills such as customer interaction, food preparation or hygiene standards.

Collaborate with Management to ensure the alignment of training to achieve Operations and Service Excellence.

Support managers in developing/improving SOPs for restaurant operations.

Assessment & Assignment

Manage Supervisor Assignment/Assessment Briefing to RGMs and Wing Leaders for each of their supervisor’s candidates who have completed the Training Program with L&D.

Conduct online assessment and follow up practical assignments with supervisor in training.

Follow up with restaurant for their new product training.

Conducting SOP Test for Supervisor intake, Restaurant Manager confirmation and internal promotion process.

Requirement:

Hands-on individual

Able to multi-task and service-oriented mindset

Understanding of the day-to-day operations in restaurants.

Strong interpersonal and leadership skills.

Strong people management and development skills

Proficient understanding of the complete L&D cycle.

Ability to collaborate effectively within a team

Effective conflict management and problem-solving abilities

Proficient in using Microsoft Office applications.