Learning Consultant

Think Academy; Remote; MYR 150,000 - 200,000; Full time

Job summary

An emerging education technology provider in Kuala Lumpur is seeking a Remote Learning Consultant to guide parents and students through the learning journey. The ideal candidate will possess a Bachelor's degree, be fluent in English and Chinese, and have strong communication skills. Responsibilities include managing leads, conducting consultations, and building relationships with parents. This role offers flexibility in working hours, paid training, and a commission structure with bonuses for attendance and successful conversions.

Benefits

Flexible Remote Work

Paid Training

Commission Structure

Professional Growth Opportunities

Qualifications

• Minimum 1-2 years experience in education consulting, inside sales, or customer success.
• Empathetic towards parents' needs and concerns.
• Able to work 40 hours per week with specified shifts.

Responsibilities

• Address client inquiries about course offerings and registration processes.
• Follow up with potential clients ensuring timely communication.
• Conduct consultation calls and understand students’ academic goals.

Skills

Fluent in English

Fluent in Chinese

Strong communication skills

Problem-solving skills

Highly organized

Education

Bachelor's degree

Degree in Teaching, Education, or Mathematics

Job description

Overview

Think Academy – Kuala Lumpur, Kuala Lumpur

Think Academy US (www.TheThinkAcademy.com), a 100% owned subsidiary of TAL Education Group (NYSE: TAL), is recently established education technology (Ed-Tech) company to provide K-12 extra-curricular learning services through science and technology. At Think Academy, we provide full cycle service to foster local children’s ability to think critically, to strengthen their logic skills, and to help them fulfill their goals through innovative teaching techniques. We are a math-focused after-school program offering two core tracks: the Competition Track for advanced problem solvers and the School Common Core Track for strengthening fundamental math skills. We believe Love and Technology can make education better. Each week, more than 6 million students are enrolled in TAL\'s online and offline education platform.

Role

Your Role:

Think Academy U.S. is looking for a Learning Consultant for our Elementary and Middle School courses. Learning Consultants provide expert guidance and personalized support to parents, ensuring that students’ needs are effectively met throughout their learning journey at Think Academy.

In this role, you will be responsible for managing leads from our official website — contacting families immediately after a placement test request is submitted, conducting follow-up calls, and analyzing students’ test reports to recommend the most suitable courses. You will also maintain ongoing communication with parents to ensure a smooth transition from trial to enrollment. This position requires strong communication skills, quick problem-solving, and a thoughtful, service-oriented mindset.

As a Remote Learning Consultant, your responsibilities include:

Responsibilities

• Effectively addressing client inquiries about course offerings, schedules, teaching methods, and registration processes.
• Follow up with potential clients who register or inquire through Think Academy’s official website, ensuring timely engagement and personalized communication.
• Conduct consultation calls, text messages or emails to understand students’ academic goals and recommend appropriate courses.
• Build strong relationships with parents by understanding their children’s academic needs and recommending suitable programs.
• Manage leads generated from digital channels (website, ads, social media) — track their progress in the CRM system and take ownership of the full conversion process from first contact to enrollment.
• Develop plans to meet weekly/monthly enrollment targets and improve resource conversion rates.
• Collaborate with the marketing and academic teams to give feedback on lead quality, user needs, and messaging effectiveness.
• Analyze personal performance data weekly and proactively adjust communication tactics to achieve and exceed enrollment goals.

What We're Looking For

• Bachelor\'s degree required; a degree in Teaching, Education, or Mathematics is preferred.
• Minimum 1-2 years of experience in education consulting, inside sales, or customer success.
• Fluent in both English and Chinese, with strong communication skills and the ability to effectively engage with parents and students.
• Enthusiastic about education and helping students succeed; empathetic towards parents\' needs and concerns.
• Highly organized, detail-oriented, and responsive — able to handle multiple leads simultaneously with accuracy.
• Strong problem-solving and emotional intelligence when addressing parents’ needs.
• Able to work 40 hours per week, approximately 6–7 hours per day, 6 days a week, with working hours from 6:00 AM to 1:00 PM and one day off during the weekday.
• Excellent teamwork and collaboration skills; Self-motivated and data-driven, with a passion for helping students succeed.

Benefits and Structure

• Flexible Remote Work: Work from anywhere that suits you best!
• Paid Training: We invest in your success from day one.
• Commission-Structure: Base rate + bonus (according to conversion rate) + attendance bonus
• Professional Growth: Opportunity to advance into senior consultant or team lead roles as you gain experience. Develop strong skills in client communication, data-driven conversion strategy, and educational consulting.
• Pay:
• 2) Monthly Bonus for full attendance: 200 MYR (No absence during that month; work on time every day)
• 3) Monthly Bonus for compliance of rules: 300 MYR (Fill in the conversion record table properly according to requirements)
• 4) Conversion Bonus: 50 MYR for each successful conversion to long-term course

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