Lean Six Sigma Trainer

Teleperformance; George Town; On-site; MYR 60,000 - 80,000; Full time

Job summary

A global customer experience provider in George Town, Malaysia, is seeking a Lean Six Sigma Trainer to develop and deliver training sessions. The ideal candidate will have a degree and at least 3 years of customer service experience, with a focus on training. Strong communication and presentation skills are essential. This role is crucial in fostering a collaborative learning environment and applying Lean Six Sigma methodologies to improve processes.

Qualifications

• Minimum 3 years customer service experience with at least 2 years training experience.
• Proficiency in adapting training materials to different learning styles.
• Certification as a Lean Six Sigma Green Belt is preferred.

Responsibilities

• Develop and deliver Yellow Belt Lean Six Sigma training sessions.
• Create instructional materials to convey Lean Six Sigma principles.
• Provide guidance on applying Lean Six Sigma methodologies.

Skills

Training experience

Excellent communication skills

Presentation skills

Facilitation skills

Language proficiency in English

Education

Degree in any discipline

Tools

Microsoft Office

Job description

Overview

Job Description

If you have proven 1 year BPO training experience, we have something for you!

Qualifications

Requirements:

• Degree in any discipline

Minimum Relevant Work Experience

• 3 years customer service experience with minimum 2 years training experience

Minimum Skills to Hire

1. Previous experience as trainer or instructor
2. Excellent communication and presentation skills, with the ability to convey complex concepts clearly and effectively to diverse audiences.
3. Strong facilitation skills, with the ability to engage participants and foster a collaborative learning environment.

Minimum Training Required

• Proficiency in Microsoft Office or similar software for creating training materials and presentations.
• Ability to adapt training approaches and materials to meet the needs of different learning styles and experience levels.

Skills

• Language proficiency in English is mandatory.
• Proficiency in Microsoft Office or similar software for creating training materials and presentations.
• Ability to adapt training approaches and materials to meet the needs of different learning styles and experience levels.

Preferred Qualifications

• Previous experience as a Lean Six Sigma trainer or instructor, delivering Yellow Belt training sessions.
• Certification as a Lean Six Sigma Green Belt.
• Experience working in industries such as healthcare, finance, or service sectors where Lean Six Sigma is commonly applied.

Responsibilities

Responsibilities:

• Develop and deliver engaging Yellow Belt Lean Six Sigma training sessions to individuals and teams.
• Create instructional materials, presentations, and exercises to effectively convey Lean Six Sigma principles and tools.
• Provide guidance and support to participants in understanding and applying Lean Six Sigma methodologies to real-world projects.
• Facilitate interactive discussions and activities to reinforce learning objectives and encourage participation.
• Assess participants' understanding and progress through quizzes, assignments, and practical exercises.
• Collaborate with stakeholders to tailor training content to specific organizational needs and objectives.
• Stay updated on industry trends and best practices in Lean Six Sigma methodology to continuously enhance training effectiveness.
• Provide coaching and mentorship to participants as they apply Lean Six Sigma concepts in their work environments.