Lead, U Mobile Centre

U Mobile Sdn Bhd; Bintulu; On-site; MYR 60,000 - 80,000; Full time

Benefits offered by this job

Comprehensive medical, dental, optical and insurance benefits

Flexi working hours arrangements

Staff line & device subsidy

Smart casual attire

Job summary

A telecommunications company in Bintulu is seeking a Lead for their U Mobile Centre. This role involves setting sales targets, leading a team, and ensuring excellent customer service. Candidates should possess a Diploma/Degree and have 3-5 years of experience in sales or customer service, ideally in telecommunications. The position offers a dynamic work environment and a chance to contribute to a leading organization.

Qualifications

• 3-5 years of relevant working experience in sales or customer service, preferably in telecommunications.
• Proven track record of meeting or exceeding sales targets.
• Ability to handle customer complaints calmly.

Responsibilities

• Set daily/weekly sales targets and ensure achievement.
• Manage store budgets and control expenses for profitability.
• Ensure excellent customer service and resolve complaints.
• Oversee daily store operations including cash handling and inventory control.

Skills

Excellent customer service skills

Sales target achievement

Strong verbal and written communication

Ability to work within a team

Solutions-oriented approach

Education

Diploma/Degree or commensurate industry experience

Tools

Point-of-sale systems

CRM software

Microsoft Office applications

Job description

Lead, U Mobile Centre

For registered candidates, please login to apply

Life at U Mobile

We are Passionate, Innovative, Trustworthy, Team-Oriented & Fun-Loving.

At U Mobile, we are always on the lookout for great talents and passionate individuals to join our growing team.

Let’s start your journey with an award-winning organization!

Top Reasons To Join Us!

• Most Preferred Employers in Telecommunication Industry (2022, 2023 & 2024)
• Bronze Winner in Cross-Generational Workforce Engagement (2024)
• Gold Winner for Excellence in Workplace Culture (2021)
• Comprehensive medical, dental, optical and insurance benefits
• Flexi working hours arrangements
• Staff Line & Device Subsidy
• Smart Casual Attire
• Child Parental Care Leave
• Convenient location with access to public transport (Imbi Monorail/Bukit Bintang MRT)
• Special employee discounts for selected F&B Brands

The Day-To-Day Activities

Sales & Performance Management:

• Set daily/weekly sales targets for the team and ensure their achievement.
• Analyse sales data and market trends to identify opportunities for growth and implement localized sales strategies.
• Manage store budgets and control expenses to ensure profitability.

Team Leadership & Development:

• Lead, motivate, and develop the store team (Assistant Store Managers, Sales Associates/Agents).
• Conduct regular team meetings and performance reviews.
• Oversee the onboarding and ongoing training of new and existing staff to maintain high performance standards.

Customer Service & Experience:

• Ensure excellent customer service is provided, resolving customer complaints and ensuring satisfaction.
• Handle customer escalations that cannot be resolved by sales associates, ensuring customer retention and positive brand perception.

Store Operations & Compliance:

• Manage day-to-day store operations, including opening/closing, cash handling, and inventory control.
• Manage stock levels, visual merchandising, and cleanliness of the store.
• Implement company policies, procedures, and promotions effectively.
• Ensure compliance with all health, safety, and security regulations within the store.

Communication & Collaboration:

• Report store performance and operational issues to the Area Manager.
• Collaborate with marketing teams to execute promotional activities and campaigns effectively at the store level.
• Maintain up-to-date knowledge of U Mobile products and services as well as competitor offerings.

About You

• Candidate must possess at least a Diploma/Degree or commensurate industry experience.
• At least 3-5 years of relevant working experience in a sales or customer service role, preferably in the telecommunication industry.
• Proven track record of meeting or exceeding sales targets.
• Excellent customer service skills with a focus on creating positive customer experiences.
• Strong verbal and written communication skills.
• Ability to handle customer complaints and issues with a calm and solutions-oriented approach.
• Ability to work effectively within a team and support colleagues in achieving branch goals.
• Proficiency in using point-of-sale systems, CRM software, and Microsoft Office applications.
• Demonstrated ability to work in a fast-paced, high-pressure environment.
• Ability to work in shifts to ensure continuous coverage during operating hours.

What’s Next?

Once you have applied online, our team will review your application and due to a high volume of applications, only shortlisted candidates will be notified.