Lead Front-End Collections Team — Malaysia

Mission Consultancy Services; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

A leading consultancy firm in Kuala Lumpur is seeking a Collections Team Leader (Front-End) to oversee the collection and recovery of unsecured loans. The ideal candidate will manage a team, ensure internal policies are followed, and utilize advanced negotiation skills to resolve customer issues. Applicants should have significant experience in collections management and possess strong leadership abilities. This role offers the opportunity to drive improvement in the collection process.

Qualifications

• 5 - 7 years of experience in collections management.
• Previous team leader experience managing auto-dialer with a minimum of 5 collectors.
• Knowledge of collections regulations and the Fair Debt Collection Act.

Responsibilities

• Oversee the collection and recovery activities for unsecured loans.
• Manage a team of collectors to meet collection targets.
• Analyze assigned portfolios and provide tailored solutions.

Skills

Collection team leadership

Negotiation skills

Interpersonal skills

Microsoft Excel proficiency

Google Sheets proficiency

Education

Bachelor's Degree or higher

Job description

A leading consultancy firm in Kuala Lumpur is seeking a Collections Team Leader (Front-End) to oversee the collection and recovery of unsecured loans. The ideal candidate will manage a team, ensure internal policies are followed, and utilize advanced negotiation skills to resolve customer issues. Applicants should have significant experience in collections management and possess strong leadership abilities. This role offers the opportunity to drive improvement in the collection process.