Lead Analyst, Individual Life (Business Analyst)

AIA Digital+; Kuala Lumpur; On-site; MYR 120,000 - 160,000; Full time

Job summary

A leading insurance technology firm in Kuala Lumpur is seeking a Lead Analyst for the Individual Life domain. The role focuses on delivering IT solutions, documenting business requirements, and engaging with stakeholders. Ideal candidates will have over 8 years of experience in application development or business analysis in the insurance sector. Strong analytical, problem-solving, communication skills, and the ability to work independently are essential. This position offers opportunities for team leadership and process improvement.

Qualifications

• Minimum 8 years of experience in application development or BA/SA roles within the insurance domain.
• Strong ability to define and validate business requirements through scenario analysis.
• Adaptable to change and capable of delivering results under tight timelines.

Responsibilities

• Collaborate with business and IT stakeholders to deliver IT solutions.
• Analyze and document business and system requirements.
• Support production activities for product launches and campaign rollouts.

Skills

Business analysis

Team management

Analytical skills

Problem-solving

Interpersonal skills

Communication skills

Education

Bachelor's degree in IT or related disciplines

Tools

Life Asia (LA) systems

Job description

Lead Analyst, Individual Life (Business Analyst)

This position is for Technical Business Analyst.

Roles and Responsibilities:

Collaborate with business and IT stakeholders to deliver IT solutions and revamp processes that support strategic initiatives.

Facilitate discovery workshops to understand user requirements, process flows, and user journeys.

Analyze and document business and system requirements, including revising existing workflows and logic as needed.

Identify business needs and recommend actionable improvements to enhance IT system performance and usability.

Assist in configuring core systems to meet business requirements and ensure alignment with solution design.

Create and maintain comprehensive system documentation throughout the project lifecycle.

Coordinate and manage stakeholder engagement during whole SDLC.

Translate business requirements into functional specifications and support the execution of system changes.

Analyze test outcomes, manage defect tracking, and ensure timely resolution in collaboration with development teams.

Support change management activities and ensure smooth transition from development to production environments.

Support production activities for product launches and campaign rollouts, ensuring system readiness and issue resolution.

Manage IT Business Analyst (ITBA) tasks and oversee team progress to ensure timely delivery and alignment with project goals.

Financial and Non-Financial Measures:

Timely completion of assigned tasks

Accuracy and completeness of work produced

Communication Requirements:

Internal (70%)

Weekly progress report of assigned tasks

Discussion within team on the solution/issue found during the completion of assigned tasks

Build trust with colleagues

External (30%)

Discussion with external counter parties on the solution/issues found during the completion of assigned tasks.

Bachelor’s degree or above in IT or related disciplines.

Minimum 8 years of experience in application development or BA/SA roles within the insurance domain.

Preferably with knowledge of Life Asia (LA) systems.

Experience in team management or leading cross-functional project teams.

Strong ability to define and validate business requirements through scenario analysis.

Skilled in communicating requirements to both technical and non-technical stakeholders.

Solid understanding of software development processes and system design.

Experience in business process improvement and change facilitation.

Strong analytical, problem-solving, and interpersonal skills.

Able to work independently and collaborate across teams.

Adaptable to change and capable of delivering results under tight timelines.

Proficient in English (reading, writing, and verbal communication).