Lead After-Sales Service Manager, Automotive Pontian Johor

Unite Automobile; Pontian; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading automotive group is seeking a Service Manager to oversee after-sales operations at their Honda outlet in Pontian, Johor. The role involves managing service center operations, ensuring customer satisfaction, and achieving service KPIs. Candidates should have 5–8 years of experience in automotive after-sales, with at least 2–3 years in a management role. The position offers an attractive RM10,000 all-in package, career growth opportunities, and an annual bonus.

Benefits

Attractive all-in package

Career growth opportunities

Annual Bonus & Increment

Qualifications

• Minimum 5–8 years of experience in automotive after-sales.
• At least 2–3 years in a Service Manager or Assistant Service Manager role.
• Good understanding of workshop operations and warranty processes.

Responsibilities

• Manage overall service centre operations including staff.
• Ensure workshop productivity and quality standards.
• Monitor and improve CSI/SSI performance.

Skills

Leadership

Problem-solving

Customer management

Education

Diploma or Degree in Automotive or Mechanical Engineering

Job description

A leading automotive group is seeking a Service Manager to oversee after-sales operations at their Honda outlet in Pontian, Johor. The role involves managing service center operations, ensuring customer satisfaction, and achieving service KPIs. Candidates should have 5–8 years of experience in automotive after-sales, with at least 2–3 years in a management role. The position offers an attractive RM10,000 all-in package, career growth opportunities, and an annual bonus.